Walk-in pharmacists and mental health therapy
Pharmacists can now assess, diagnose and where necessary prescribe for 7 common conditions:
| Clinical pathway | Age range |
| Acute otitis media* | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
Simply walk-in to a participating pharmacy… (includes pharmacies in Rudgwick, Billingshurst and Cranleigh) or call 111 to book an appointment.
Patients can self-refer to West Sussex Talking Therapies for a course of Cognitive Behavioural Therapy without the need to see or speak to a doctor.
Routine appointments
To request a routine appointment in the next 7 days:
- submit an e-Consult – these help our clinicians offer increased capacity and faster responses
- phone us on 01403752246, Monday to Friday from 8am to 6:30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- submit an e-Consult – these help our clinicians offer increased capacity and faster responses
- phone us on 01403 752246, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Medical emergencies
If you or someone you care for is experiencing any of the following conditions/symptoms, please dial 999 for immediate assistance.
- chest pain / heart attack
- sudden onset limb weakness /possible stroke or TIA
- sepsis or meningitis
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often mean that you get help sooner.
GP Trainees
Loxwood Medical Practice is a GP training practice. The doctor you see may be a trainee under the supervision of one of the other GPs at the practice. You will be advised at the time of booking your appointment if this is the case.
GP trainees are fully qualified doctors who will have recent extensive experience in hospital specialties and are making the transition to primary care. If you have any concerns about your appointment with a GP trainee, please raise this with our reception team initially. Thank you in advance for helping Loxwood train our next generation of GPs.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – Systmonline
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Terminally ill and housebound patients may be visited at home by arrangement.
Please request a home visit by telephoning 01403 752246 before 11:00.
The receptionist will ask your name, address and telephone number and the nature of your illness so the degree of urgency can be assessed. The doctors cannot visit you at home due to transport issues.
Travel Issues
If you have difficulty getting to an appointment here at the surgery due to transport issues, and you live in Loxwood or Alfold only. You can contact Loxwood and Alfold Medical Transport. They are a small charity who can provide transport to an appointment. Please call Helen on 07419 736171 or email loxwoodalfoldmedicaltransport@yahoo.com
Online Access
You can use online access to access health advice, book appointments, submit e-Consults, view test results and recent consultations.
We recommend that you use the your NHS account (via a PC, tablet or smartphone) to access all online services. It offers the most features, is continuing to improve and offers access to both GP and hospital services.
Alternatively you can use SystmOnline which accesses only our GP computer system.
You can register for either system online, but if you need help you drop in and our receptionists will be able to assist you (please bring ID such as a passport or driving license).