Friends & Family Test

Non-urgent advice: The Friends and Family Test

The “Friends and Family Test” helps us understand whether our patients are happy with the service we provide, or where improvements are needed. It’s a quick and anonymous way to give your views after you contact the practice. Thank you to everyone who fills out the form. We really appreciate your feedback.

Fill out our Friends & Family Test

Please do not include your name. This is an anonymous form.

Overall, how was your experience of our service?

Friends & Family Test Results

Last month, our patients said:

“Dr Barden was lovely, friendly and took the time to actually see me as a person not just a patient. Felt heard.”

“Very understanding, talking with me, not at me. Made me relaxed whilst explaining my situation. Couple of times l called him son as l was so relaxed talking with him.”

“I was seen promptly and the nurse dealing with me was amazing, put me at ease, answering all my questions, I was very impressed.”

“Dr Elizabeth Charles-Edwards was attentive and made me feel at ease. She did all she could to make my appointment worth while and even thanked me for coming in. She knew I was very concerned with my condition, so she stepped up a gear to fast track my case. Thank you for being so understanding. She is a credit to your team. Happy Christmas and a healthy new year to you all.”

“The receptionist who was on the desk was amazing, I wish I got her name, she went above and beyond. A very big thank you to her and as always to Dr Kuipers too.”

2024

January97% good or very good
February97% good or very good
March97% good or very good
April95% good or very good
May97% good or very good
June94% good or very good
July96% good or very good
August94% good or very good
September94% good or very good
October98% good or very good
November97% good or very good
December96% good or very good

2023

April93% good or very good
May97% good or very good
June95% good or very good
July97% good or very good
August97% good or very good
September97% good or very good
October97% good or very good
November97% good or very good
December97% good or very good