Appointments

Urgent appointments

We are pleased to offer telephone consultations with our doctors on the day you call. 

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use our appointment request form
  • phone us on 01444 246123, Monday to Friday from 8.30am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

Routine appointments can be booked up to 14 days ahead;

  • use our appointment request form
  • phone us on 01444 246123, Monday to Friday from 8.30am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Continuity of care is very important to us so please do let reception know which doctor you wish to speak with.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We have found that we can successfully address your medical concerns by way of a telephone consultation in approximately 70% of cases, saving you the trouble of having to come to the surgery. 

It may be the case however, that following the telephone consultation the doctor does need to see you at the surgery, they will offer you a mutually convenient time to attend and will arrange this with you during the call.

Our receptionists will ask some questions, which the doctors have instructed them to do so; this helps the clinicians to deal with the problem appropriately. If you cannot receive a call during certain hours then please let the receptionist know and they will ask the doctor to make the call around those times. 
Nurse appointments can be booked up to 6 months in advance.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • use our online appointment cancellation form (only available for appointments at least 24 hours in the future)
  • using the GP online system – Patient Access
  • phone us on 01444 246123, Monday to Friday from 8.30am to 6pm
  • reply CANCEL to your appointment reminder text message

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits are only available for patients who are housebound or too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

To request a home visit:

  • please contact the practice before 10:00am

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please note that lack of transport is not a valid reason for a home visit.

Extended Access

GP appointments are now available during the evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.

This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need. 

NHS Horsham and Mid Sussex CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.

How to book an evening or weekend appointment at a hub:

  • Appointments can be booked through your own GP practice in the normal way, during normal opening hours. 
  • Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.