Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

using the GP online system – SystmOnline
phone us on 01293 583320, Monday to Friday from 8:30am to 6.00pm
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

You can request an appointment with a doctor or clinician by using our Get help for any health problem form. Your request will be assessed and assigned to the best person to help you with your concern.

To request a routine appointment in the next 7 days:

using the GP online system – SystmOnline
phone us on 0129 358 3320, Monday to Friday from 8:30am to 6.00pm
visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm
use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments are usually booked or arranged in advance and you will be seen by a clinician such as a nurse or healthcare assistant.

Blood pressure checks
Blood tests
Cervical smear
Family planning and sexual health advice
and others…

Blood Test Appointments

If you have been asked to book a blood test appointment by a healthcare professional there are 2 options for you.

Please either call us on 01293 583320 and arrange an appointment with one of our HCA’s or use the appointment link below to book an appointment with either Crawley, Horsham or East Surrey Hospitals.

As of Monday 3rd March 2025, these hospital blood test services have started to launch an appointment only service for all patients. The first bookable appointments will be on Monday 10th March at East Surrey Hospital and 1st April 2025 at Crawley and Horsham Hospitals. While they encourage patients to make use of this booking system as soon as possible the Trust will also continue to accept walk-in appointments until 31st March 2025 at all sites.

After this date patients MUST have a booked appointment before attending any of these hospitals for their blood tests. Please use this link below to book your appointment when a healthcare professional has requested you to have a blood test and you wish to have these done at the hospital. https://www.swiftqueue.co.uk/search.php?site=UK

Patients unable to access the online booking system can book appointments by calling the Helpdesk on 03006 134117 between Mon- Fri 8am-8pm

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Patient FAQs

How do I make an appointment?

You may not need to make a traditional GP appointment to get help with your condition, symptoms or treatment. Visit Self Help for more information about options available to you. Here you can search for a local pharmacist who may be able to help with minor ailments without an appointment, dental advice and minor injury units.

What is the ‘Get help for any health problem’ form and why do I have to complete this to get an appointment with my GP?

The Get help for any health problem form is the most efficient way to gain a consultation with your GP. When completing the form, you will be asked for information about your condition and symptoms which allows the GP to understand your concerns and how you would like them help.

Practice staff are then able to triage your and other patients’ requests in order of severity, ensuring that urgent health matters are dealt with quickly. It may also save you a visit to the practice as the Clinician can offer online advice, or a telephone/video consultation. This results in your query being dealt with by the most appropriate member of staff efficiently and in a timely manner.

Why can I not call and make an appointment?

You may be able to call your practice and speak to a receptionist, however, you may be greeted with a telephone message asking you to visit the website. This is because it may be quicker for you to be triaged through the online system than to wait in the queue on the phone.

What happens to my request when I submit a form?

When you submit a form it goes to a practice dashboard. A dashboard is an internal practice space where all requests can be viewed and filtered by the practice.

From here the practice will view your request, and it will be passed onto the most appropriate member of staff. This may be a pharmacist, nurse, doctor or another member of the team.

They will spend time looking at your request and will reply through the online system, this will come back to you as an email containing a link to view the response. From here, you may be asked for more information, invited to have a telephone or video consultation or be asked to visit the practice for a face-to-face.

On the other hand, if you have submitted a request for sick notes, referrals or test results, or even prescriptions you may get a simple response giving you the information you need, saving you a trip to the surgery.

Why can I not submit requests 24/7?

Some practices disable their clinical online requests once they have reached a number of submissions that they can deal with safely each day.

Just like physical appointments, there is a limit to how many online requests a practice can deal with safely each day. This number will depend on practice demand and staff availability.

Similarly some practices disable clinical forms out of hours, while this may be frustrating for some patients who are not able to contact the surgery during the day, alternative options are available as they would be if you called the surgery out of hours, such as NHS 111.

How does this benefit me as a patient?

This process can be beneficial in many ways:

Most requests are available 24/7. This allows you to contact your GP practice even if their telephone lines are closed.
Not having to take time off work/organise child care to visit the practice.
Not having to wait in long telephone line queues to speak to a receptionist.
Self-help options are available.
Potential to have a quick, helpful response from the practice.
Online health reviews and assessments for long term conditions.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system – SystmOnline
phone us on 01293 583320, Monday to Friday from 8:30am to 6.30pm
reply CANCEL to your appointment reminder text message

Cancel An Appointment Using This Online Form

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 08:30am as possible.