1 Introduction
1.1 Policy statement
The purpose of this policy is to outline the administration processes to be followed when a
patient or their carer advises the practice of a change of address or personal details. Under
Article 5 of the UK General Data Protection Regulation (GDPR), it is essential that the
organisation demonstrates that data is:
Accurate and, where necessary, kept up to date; every reasonable step must be taken to
ensure that personal data that is inaccurate, having regard to the purposes for which it is
processed, is erased or rectified without delay.
1.2 Status
In accordance with the Equality Act 2010, we have considered how provisions within this
policy might impact on different groups and individuals. This document and any procedures
contained within it are non-contractual, which means they may be modified or withdrawn at
any time. They apply to all employees and contractors working for the organisation.
2 Record management
2.1 Change of address or personal details
Should a registered patient inform the organisation that they are going to change, or have
changed, their address, they are to be instructed to complete the Change of Patient Address
or Details form, available on the organisation’s website or at Annex A.
Hard copy completed forms are to be handed in at reception and a member of the
reception/administration team will update the clinical system to ensure the correct details are
held.
Forms completed online will be processed by a member of the administration team and the
details on the clinical system updated accordingly.
Please click here to open this form.