How to Chase a Hospital Appointment or Referral
Sometimes you may get referred for an appointment with a service based at a hospital or other provider. This is usually done through an electronic system called the NHS E-Referral service (previously called Choose and Book).
You can manage your referral online using the Manage Your Referral website. This website allows you to book, change, and cancel appointments online without help from the practice. You can also use the NHS App. The information you need to do this is contained on the referral letter that was provided to you when the referral was requested. It will usually have a telephone number included that you can call to chase your referral.
If you are having difficulty using either of these services, or you would like assistance finding out more information regarding your referral, please either fill in our online consultation form, Monday to Friday from 7.30am to 5:00pm, or call our reception team on 020 3538 0882. Our reception is open Monday to Friday from 8:00am to 6:30pm.
Patient Choice
My Planned Care NHS (www.myplannedcare.nhs.uk) is an NHS website which has been designed to support patients who are being referred for out-patient services and provides waiting times which are updated weekly. Some patients may wish to use this service to help decide who they would like to be referred to. If you would like to be referred to a specific hospital or outpatient provider, please let your doctor know during your appointment, so they can manage your request accordingly. (Please note that not all services are available at all hospitals, we will advise you if we are unable to refer you to the hospital of your choice).