Meet our Team.
Find out more about the Hounslow Consortium Team. The team has vast NHS experience, within both a commissioning and provider setting, as well as experience within other sectors.
If you’d like to reach out to us contact hrch.hounslowconsortium@nhs.net.
Lorraine Makin
Lorraine Makin is our Chief Operating Officer, leading the Consortium as it builds its team to support and empower Hounslow General Practice and its patients. She Chairs the Hounslow Clinical Directors’ Forum and provides strategic support to Clinical Directors to support the development of the Primary Care Networks (PCNs).
Lorraine joined Hounslow Consortium in 2019 from Hounslow CCG as Head of Primary Care. Lorraine started her career in the NHS in 2004, joining the Hounslow Medicines Management team then moving into GP and acute services commissioning. Lorraine is passionate about patient care and ensuring we provide the best services for the patients of Hounslow.
Joanne Peh
Joanne joined the team in 2021 and is the Head of Hounslow PCN Pharmacy services. Joanne’s responsible for pharmacists, pharmacy technicians and advance clinical practitioner nurses. Joanne has a strong clinical background in intensive care (ICU), neurosciences (pain management), renal and cardiovascular medicine.
Joanne is building the research team for Hounslow PCNs with the inclusion of advance clinical practitioner pharmacists and nurses. This is a new and exciting model working alongside GP research leads, NIHR and secondary care research teams.
Joanne also guides the senior team in building an in-house competency framework on several key disease management priorities in Hounslow. Joanne’s pharmacy teams are currently working on a number of CVD projects including hypertension, lipid management, heart failure and atrial fibrillation.
Karen De Say
Karen is Head of PCN Education and joined the Consortium in June 2022 to lead the Hounslow Training Hub, which serves all General Practice and PCN staff in the area.
Since joining the team, she has established the Hub as the go to place for education and workforce development and grown the team to include a Nurse Lead Educator in each PCN, a Professional Lead and a Lead GP Educator.
Together along with our Business Support Manager, they have increased the number of GP trainers and training practices, increased the uptake of CPD funding in our nursing workforce, established the first PCN multi-professional learning environment in the area and deliver a regular clinical and non-clinical staff training programme which meets Hounslow’s specific areas of need.
Poh Long
Coming soon.
Blessings Ncube
Blessings is our Head of PCN Strategy and Development, a role she has held since June 2024. With 24 years of NHS experience, she has spent the last 10 years in integrated care in West London, following a background in HIV medicine. Previously, she served as Clinical Lead for Integration at a West London PCN, with a career spanning across West London, the Royal London Hospital, and Waltham Forest.
A Registered Nurse, Advanced Clinical Practitioner (ACP), Professional Nurse Advocate, and proud Queen’s Nurse, Blessings oversees the GPSS team, ARRS ACPs, the Diabetes Consultant Nurses, and the Hounslow Training Hub. She provides support in PCN strategy development, building integrated neighbourhood teams, and supporting Ben Collins in Complex Patient work for the BPP.
Blessings is very passionate about personalised care and brining services closer to home, playing a pivotal role in enhancing patient care and supporting the wellbeing of staff.
Jana Labovic
Jana is the Senior Contract Delivery Manager and has over 13 years’ experience of supporting general practice in North West London boroughs.
Jana manages the contract performance of enhanced services, provides activity and financial information to member practices and the commissioner. Jana plays a key part of contract meetings providing supporting papers and reports.
Jana’s role is crucial in enabling practices to get the most from the funding available. Jana provides bookkeeping support to the PCNs and ensure they have all the income they are eligible for, as well as leading on monitoring payments for the local incentive schemes and enhanced services for member practices. Jana also produces monthly contract performance reports, “flex and freeze” reports for practices, taking lead on annual reconciliation.
Helena Stokes
Helena is our Programme Implementation Lead, focussing on initiatives that are Hounslow-wide or are on a broader scale. She works across a range of programmes and projects, supporting the leadership and team to get new projects up and running.
Helena has been working as part of the team since 2021. Prior to this she gained over 10 years’ professional experience of working within the NHS, since moving from the private sector. Helena’s previous NHS experience includes patient and community engagement as well as being the primary care lead for a London-based Clinical Commissioning Group.
Helena’s passionate about putting the patient at the heart of decision making, ensuring an individual’s motivations and preferences inform their own goals.
Claudia John-Lewis
Claudia John-Lewis is a PCN Business Support Manager, joining the team in 2022. Claudia brings over 2 decades of experience in data governance and business administration.
Prior to joining Hounslow Consortium, Claudia held the position as an Associate Customer Success Manager with Diligent Boardbooks Ltd – UK, a global leading modern governance company providing software as a service, to elevate the end-to-end corporate client experience through management of governance, risk, and compliance.
Claudia now provides business support and project management to the Hounslow Clinical Directors, GP Practices, and members of the PCN support teams to strengthen the efficiency of their financial operations, and fundamentally aid their delivery of high-quality healthcare services to their patients.