What is the Patient Participation Group (PPG) and how do I join?
All GP practices in England are required to form a Patient Participation Group (PPG) so patients can share their views and experience about the services they receive. All Meon Health Practice registered patients (aged 18 and over) are eligible to join.
Meon Health Practice will regularly review the membership of its PPG to ensure that the group is representative of its registered patients in relation to gender, age, ethnicity, and local surgery.
For more information and to join the PPG, please click on this link:
What is Anima and how and when can I use it?
Anima is a new way to contact the Practice online for medical and admin requests during surgery opening hours Monday to Friday.
For non-urgent appointments, please use Anima from 11am Monday to Wednesday. The availability of non-urgent or routine appointments depends on our clinical capacity each day. We may need to pause accepting additional requests of this kind once we reach our safe capacity.
It’s easy to register/sign-up for an Anima account using an email address and mobile phone number. Patients who prefer to contact us by phone or in person can still continue to do so.
For more information about Anima, how to register and to watch a short ‘How to use Anima’ video, please click on this link:
About Anima – Meon Health Practice
For more information about Appointments, please click on this link:
How and when do I make an appointment for a chronic condition such as Asthma and Diabetes?
Patients who have a diagnosed chronic condition are invited for their annual review through a nationally monitored recall process which complies with National Institute for Health Care Excellence (NICE) recommendations.
Patients are usually invited for their review around the month of their birthday, and this may involve a questionnaire about their condition, an appointment with a member of our nursing team and a follow-up appointment with a specialist nurse or clinical pharmacist if necessary.
For more information about chronic conditions and appointments, please click on this link: Long term condition reviews – Meon Health Practice
How do I order a repeat prescription?
You can find all the information you need regarding prescriptions, repeat prescriptions, ordering prescriptions online, ordering via the NHS App by clicking on this link:
How do I get my test results?
You can access your test results in your NHS App or via the NHS website without needing to contact us.
Test results generally take from 48 hours up to two weeks for the laboratory to return them to us.
If your test has been requested by another healthcare provider, we are not able to share your results with you. You will need to contact the provider yourself to request these.
You can find full information on how we manage test results, and how you can view or request them, by clicking on this link:
How do I provide a urine sample?
To ensure accurate test results and maintain the integrity of the sample, it’s essential that you provide your urine sample directly into the pot we give you. Using the incorrect pot or transferring samples introduces the risk of contamination, which can compromise the results and lead to delays.
In summary…
- If you are asked to provide a urine sample, you must use the correct pot supplied by us
- Do not transfer from any other container. Decanting samples in the patient toilets is unnecessary and may lead to contamination
Can I be prescribed a sedative before I have a radiological procedure such as a CT or MRI scan?
We are not able to prescribe sedatives for patients undergoing radiological procedures such as CT scans or MRI scans.
Patient enquiries
Patients often ask us if sedatives can be prescribed before radiological procedures such as CT or MRI scans, but it is not safe for GP practices to prescribe sedatives for these purposes.
Safe and effective sedation
Sedation and analgesia should only be provided by a trained and credentialed team that has access to anaesthetics, pre-procedure assessment, a sedation plan and checklist, appropriate monitoring, and resuscitation equipment, along with reversal agents.
We decline all requests for sedative prescriptions, even if a hospital suggests doing so.
What are Shared Care Agreements?
Shared Care Agreements – NHS
An NHS Shared Care Agreement is a formal arrangement between you, our practice and an NHS specialist clinic. Under this agreement, our practice will prescribe specialist medication and undertake appropriate monitoring, while the specialist clinic will continue to review your care at regular intervals. This arrangement ensures that responsibilities for prescribing are clearly defined and governed by local policies, maintaining patient safety and high standards of care.
Shared Care Agreements – Private
In recent years, more patients have sought private treatment and asked GPs to prescribe specialist medications recommended by private specialists, this differs significantly from NHS Shared Care Agreements. In line with other GP practices, we do not participate in Shared Care Agreements with private providers or issue new prescriptions for specialist medications initiated by private providers, patients must obtain these prescriptions directly from their private specialist. Shared Care Agreements with private specialists is only possible when this service is being provided for the patient on behalf of the NHS. If we are already prescribing a specialist medication under a Shared Care Agreement with a private provider, we will continue to do this providing your Shared Care Agreement remains valid, i.e. you are having your regular review with the private provider and you are having the required monitoring.