Appointments

Appointments

Appointments requests will be triaged via our Triage Team and patients will be contacted within 48 hours regarding an appointment.

You can request an appointment via the following:

  • eConsult
  • SystmOnline
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
  • Call our Reception Team on 01983 284333

Think Pharmacy First

When you or your family are unwell, you may not always need to make an appointment to see your GP. Pharmacists are experts in the use of medicines and can provide you with free expert advice on the best treatment for a wide range of illnesses and minor ailments.

Pharmacy First allows you to go straight to their pharmacist to receive treatment, for selected minor ailments, without needing to visit your GP to get a prescription first. Medication supplied will be free of charge only if exempt from prescription charges. If the patient pays for their prescription they will pay the over the counter cost of any medicines supplied. To access this service you must be a registered patient of one of the surgeries on the IOW.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01983 284333, at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If possible please try to telephone reception before 10.00am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Further Information