Contact

Both sites are accessible by wheelchair and all the rooms are also wheelchair accessible. Access to all floors is available by a lift as well as the normal stair cases. Both sites also have hearing loop facilities which can be used throughout the buildings.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Sandown Branch
Broadway, Sandown, Isle of Wight, PO36 9GA. Tel: 01983 409290

Shanklin Branch
1 Carter Road, Shanklin, Isle of Wight, PO37 7HR. Tel: 01983 862245
 
Our aim is to provide the highest level of care for all our patients.
We will always be willing to hear if there is any way that you think that we can improve the service we provide.
 
Making a complaint
If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.

If it is not possible to do that, please let us have details of your complaint:
· Within 6 months of the incident that caused the problem; or
· Within 6 months of discovering that you have a problem, provided that is within 12 months of the incident.