Know Where To Go
Consider the range of services available to you and use the NHS responsibly.
Urgent appointments
If you are unwell and need to be seen the same day, please contact the practice. Urgent appointments will be added to the Duty Doctors appointment list for that day. These appointments cannot be booked online.
To request an urgent appointment (Monday to Friday):
- use our appointment request form – we will deal with your request before the end of the next working day
- phone us on 01344 623181, Monday to Friday from 8am to 6.30pm and select option 1
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
- Save the call to the surgery and make the best use of pharmacy and online consultations if your concern is of a non-urgent nature.
Routine appointments
First, please check if your illness can be treated by a pharmacist.
To request a routine appointment in the next 14 days:
- use our appointment request form – we will deal with your request before the end of the next working day
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
If you cannot use the online consultation, please:
- phone us on 01344 623181, Monday to Friday from 8am to 6.30pm and select option 4
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
Why does the receptionist need to ask what’s wrong with me?
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 01344 623181, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
Out-of-hours services are generally busy – if your query is of a non-urgent nature and you can wait until the surgery reopens, we advise you to use our online consultation service instead and get a response from the practice before the end of the next working day.
Most injuries when they are urgent but not life threatening can now be seen at The Bracknell Urgent Care Centre (8am-8pm daily) e.g. strains and sprains, broken bones, minor burns, minor eye symptoms, bites and stings.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We request that every effort is made to attend the practice as more comprehensive care can be given in a clinical setting.
Home Visits are made at the discretion of the doctor, and are for patients who are too unwell to attend the surgery.
If you request a Home Visit one of our Doctors will ring you to discuss your condition further and will arrange for you to be seen if required. Home Visits will be made by a Paramedic or a GP.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
