Appointments

Urgent appointments

To request an urgent appointment:

  • Phone
    Call us on 01296 428486
  • In Person
    Visit us at the surgery and speak to the receptionist during surgery opening hours

Non-urgent advice: Please Note

We will always see a patient as an emergency on the same day, but you may not always be seen by your preferred doctor. The receptionist will ask you for a brief reason for the appointment if it is requested as an emergency.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

  • Phone
    Call us on 01296 428486
  • In Person
    Visit us at the surgery and speak to the receptionist during surgery opening hours

Non-urgent advice: Please Note

You may book an appointment for up to 4 weeks ahead. If you wish to see a doctor of your choice you may have to make an appointment well in advance.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Telephone Advice

If you wish to speak to a doctor, please telephone our Enquiries number 01296 423797. If a doctor is not able to speak to you at that time, the receptionist will take a message and ask the doctor to ring you back later.

Cancelling or changing an appointment

To cancel your appointment:

  • Phone
    Call us on 01296 428486
  • In Person
    Visit us at the surgery and speak to the receptionist during surgery opening hours

Non-urgent advice: Please Note

Patients who arrive more than 10 minutes late for their appointment will be asked to make another appointment and if you regularly fail to attend appointments it may be necessary to ask you to register with another practice.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

Requests for home visits should be made by 11.00am if possible, to enable the doctors to plan their time efficiently.

Please give brief details about your illness to the receptionist, who will pass the message to the doctor, who will visit you at home if you are considered too ill to come to the surgery, but remember urgent cases can be seen sooner at the surgery.