We have different ways you can contact us if you want to give feedback or make a complaint.
Complete our feedback form (Friends and Family Test (FFT))
This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.
You’ll be asked to answer a short form which asks you about the experience you’ve had using our services.
This type of feedback is anonymous, which means we will not know who it is from.
Join our Patient Participation Group (PPG)
Our Patient Participation Group allows patients to get involved in what we do in the practice. You can tell us how we can meet your needs as a patient.
Patient Survey
Patient Survey Results
The practice has published the results of more than one survey on this website. Please choose a survey from the list below to see the results.
NHS Reviews
You can leave detailed reviews about the services you have received at our practice on the NHS website. This feedback is reviewed by the NHS.
What our patients say about us
The following items are positive comments and compliments that we have received from patients, family or friends about the services they have received from the staff of Westongrove Partnership.
We are displaying these comments in order to try to redress the balance of comments made about GP surgeries and Primary Care in general, through various forms of media including the press, social media, and various “experience-type” review websites including such websites as NHS.
The reason that we are doing this is that we feel the “experience-type” review websites seem to attract comments that seek to reflect negative views and all too often the positive comments that we receive directly do not get the same public airing. This could lead to a false impression of our services and we would like to reflect the many expressions of gratitude that we receive so that the public can see both sides of the feedback we receive.
Although many of our comments on NHS are indeed positive, they do not include the letters of thanks that our three surgeries receive directly or the ones that doctors and staff receive personally. We are therefore displaying these compliments anonymously, in a coded format, so that patient confidentiality is maintained whilst relaying the actual sentiment expressed.
We also feel it important to congratulate staff where they have been individually praised and we are delighted to celebrate their recognition.
We do, of course, recognise that sometimes things do not go right and people will have cause to adversely comment or complain and this can be done via the information on our Complaints page on this website.
We welcome your feedback both positive or where you feel we could be doing better.
We will add our positive comments here, from time to time.
The Senior Management Team
Westongrove Partnership
Make a comment or complaint
Our ‘How to make a comment or complaint’ information sheet may be useful to you:
NHS England
Further details regarding complaints and the NHS are available from NHS England.
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
More information on the BOB ICB website.