SystmOnline
How can we help you?
- Book an appointment via reception on 01780 782 342
- Consult with your Doctor online via the website
- Get fast help from a pharmacist
- Call or get help online now using NHS 111
Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get fast help from a pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. Pharmacist help, including a local pharmacy search tool.
Consult with your Doctor online
Answer a few short questions and we will get back to you within 2 working days.
See Consult with your Doctor online for further information.
Booking an appointment
You can book a GP appointment by speaking to our reception staff. Our routine appointments are usually between 7-14 days in advance.
Alternatively, If you have on-line access via our website or the NHS app you are able to book a face-to-face appointment with a GP. If you prefer the appointment to be via telephone please ensure you note this in the comments box, also state your preferred number. We also prefer you to enter a very brief reason for the appointment as this helps the GP be prepared.
On-line consultations
These can be made via our website. Please allow up to 2 days for a response but in reality any queries are usually dealt with on the same day. These are not suitable for urgent matters. You do not need to be registered for on-line services to do this.
ON-THE-DAY EMERGENCY APPOINTMENTS (known as ‘triage’) If you feel you need an urgent appointment we ask that you telephone the surgery and speak to reception. Reception staff will ask for a brief reason and will then sign-post you accordingly. This may involve directing you to a pharmacy, a physio, a member of our medicine management team or the duty doctor.
What to expect from our GP or clinician when booking a triage appointment
When you book a triage appointment your name is added to the triage list for the day. A GP or paramedic will call you back, discuss your symptoms and may invite you to come in for an examination if this is required.
It is important that you keep your phone with you AND ON at all times to ensure you don’t miss your booked appointment.
Calls start from the surgery from 8:00 am and may continue until 6:30 pm.
What happens if I miss my call?
We understand that calls may be missed from time to time.
If you miss your call the clinician will attempt to you call you once more, if you miss a second call then we ask you to re-book your appointment.
If you have opted to receive text messages then the clinician may text or email you to inform you that you have missed your appointment.
The date and time of your failure to respond to a call will be recorded in your clinical record.
In summary the GP will call you twice. If you miss both calls it will be your responsibility to rebook another telephone slot.
Please do not ask reception for a specific time as the GP workload for that day cannot be predicted.
Thank you for your co-operation