Appointments

Appointments

To request an appointment for with a GP, Nurse or Healthcare professional (Monday to Friday): 

You can:

  • use our online appointment request form by pressing the appointments button below. You will have a reply within 4 working days.
  • phone us on 01295 270722, Monday to Friday from 8 am to 6.30 pm 
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm 

When you get in touch, we’ll ask what you need help with. 

We will use the information you give us to choose the most suitable doctor, nurse or healthcare professional to help you. 

For more information about how we manage appointments click here

You can also:

  • use your NHS account (through the NHS App or in the NHS website) to book a screening test, vaccination or to request a routine appointment. You will need to be registered to use this online service.
  • walk into a pharmacy and be offered a consultation with the pharmacist if you have one of 7 common minor conditions. Click below for more information.
Visit your Pharmacy First!

Your appointment

Whichever way you choose to contact us, we may offer you a consultation: 

  • by phone 
  • face to face at the surgery 
  • on a video call
  • by text message  

Appointments by phone, video call or by text can be more flexible and often means you get help sooner. 

Cancelling or changing an appointment 

To cancel your appointment: 

  • using your NHS account (through the NHS App or the NHS website) 
  • phone us on 01295 270722 Monday to Friday from 8am to 6.30pm 
  • use the link to CANCEL the appointment on your appointment reminder text message 

Late Appointment Arrivals

To adhere to the appointment schedule and to ensure that all patients receive an excellent level of service, late arrivals are to be managed as follows:

If you are late for your appointment – patient services may:

  • Check with the clinician if they are able to still see the patient and advise them that the clinician may already be seeing the next patient
  • Advise the patient of the importance of attending appointments on time.

Due to the very short appointment length, if you are late for a blood test you will be required to rebook.

If you are more than ten minutes late – patient services will advise the patient that they have missed their appointment and:

  • Discuss the patient with the GP or nurse and, if they agree and the patient is willing to wait, advise that they will be seen at the end of that session
  • Offer the patient an appointment later during that session or that day (if an appointment is available)
  • Ask the patient to book the next available appointment

NB – It is at the discretion of the clinician whether the patient is seen.  If there is a clinical need, the clinician will advise patient services accordingly.  Administrative staff are not to interrupt a clinician during an appointment and should, instead, send a screen message.

Clinicians Running Late

We strive to make sure appointments run on time, but this cannot always be guaranteed.

It is unfortunately common for unavoidable complications to arise during a clinic.

Clinicians often deal with complex patient issues or sudden medical emergencies which can cause unexpected delays. While it’s frustrating to wait, it’s helpful to remember that our staff is trying their best to provide the best care for everyone. You can ask patient services about the delay and how long it might be, or if there’s a way to reschedule if it’s going to be a very long wait.

We apologise for any delay and inconvenience caused as a result of such delays and kindly ask for your understanding and patience.

If you need help when we are closed  

If you need medical help now, use NHS 111 online or call 111. 

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5. 

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. 

If you need help with your appointment   

Please tell us: 

  • if there’s a specific doctor, nurse or other healthcare professional you would prefer to respond 
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text 
  • if you need an interpreter 
  • if you have any other access or communication needs 

Home visits

If you are housebound and need an appointment. Please call the practice before 10.30 am. Click this link for more information Home Visits

Opening hours

Reception Hours

Monday            07:30-19:00

Tuesday            07:30-18:30

Wednesday      07:30-18:30

Thursday          07:30-18:30

Friday               07:30-18:30

Saturday          Closed

Sunday            Closed

Consulting Hours

Monday            07:30-19:00

Tuesday            07:30-20:00

Wednesday      07:30-20:00

Thursday          08:00-18:00

Friday               07:30-18:30

Saturday           08:00-12:00 every other week 

Sunday             Closed

Enhanced Access Hours

  • Early Morning Surgeries: 07:30 Monday, Tuesday, Wednesday and Friday.
  • Late Evening Surgeries: 18:30 – 19:00 Monday.
  • Specialist Surgeries and Phone Consultations: 18:30-20:00 Tuesday and Wednesday.
  • Alternate Saturday Mornings (pre bookable only) blood tests and GP routine appointments.