Our Appointment System
Booking Appointments
We offer same-day appointments for medically urgent problems and we advise patients to call early in the morning. We also offer book-ahead appointments for routine matters and we advise patients to call later in the day when are phones are less busy.
Care Navigation
At Ryeland Surgery we have a team composed of a wide range of clinicians, with different skills and interests to deliver excellent care to our patients. In order that you get to see the right person at the right time, we have a dedicated team of ‘Care Navigators’ trained to signpost you to the best service to fulfil your needs.
In order to do so, they will need to ask you a little about the nature of your problem. This information you give them is all in strictest confidence. Please help us to help you by sharing information with our Care Navigators, so they can book your appointment with the best person to help you.
Call the practice 01568 614141
As well as our GPs, practice nurses and HCAs, our team includes:
Advanced Nurse Practitioners (ANP)
Primary Care Paramedic (PCP)
Musculoskeletal First Contact Practitioner (MSK FCP)
Mental Health Advanced Care Practitioners (MH ACP)
Clinical Pharmacy Team – Clinical Pharmacist and Pharmacy Technicians
Well-Being Team
Community Pharmacist
The local minor injuries unit (MIU) in Ludlow
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you need a home visit please try and call us before 11:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. The Duty Doctor will only arrange a home visit if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the practice to schedule house calls. Children are safe to be brought to the surgery even if feverish. We shall make every effort to see them quickly. The majority of home visits are carried out by the practice’s Visiting Paramedic.
Chaperones
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.
Wherever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Cancelling or changing an appointment
GP appointment? Don’t need it? Cancel it!
We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don’t need it.
How to Cancel an Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
You can cancel your appointment online using The NHS App if you are signed up to the service or by calling us on 01568 614141 and using the automated service (24/7) or holding to speak to a member of the team.
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources.
