Primary Care Network

For all enquiries relating to Adult Social Care

You can contact the Adult Social Care Team sending an online form here or calling 01905 768053 (between 09.00am – 5pm)

Emergency Out of Hours Social Work Services:

The Emergency Duty Team (EDT) provides an out of hours response, on behalf of Worcestershire Social Care Services and Herefordshire Children’s Services, to emergency situations that arise outside normal Social Care office hours. 

01905 768020

Raise a concern about an adult

Make a complaint, comment or compliment

Nursing Support for Housebound Patients

For nursing interventions for housebound patients or those requiring care at home, please contact the District Nursing Team directly.

Call 0300 123 7593, selecting Option 2 or Option 5 for all district nursing inquiries.

This is a 24-hour service, and all calls will be triaged through this number to ensure appropriate care is provided.

Triage clinician available for general guidance and advice.

This service is for all enquiries relating to admission avoidance for patients at potential risk of hospital admission.

Referral to service: 0300 123 7593

Clinical Phone Triage: 0300 123 7593 (option 2) (option 5) 

 Email: WHCNHS.pershoreuptonteam@nhs.net

For those living in Evesham, Droitwich, Pershore, Malvern, Tenbury, Worcester, Broadway and Upton, you can visit Patient Self Care for more information.

Before you complete the self-referral form

• Have you been using the advice and tips on the self-help sections for around 8 weeks? 
• Are you still feeling pain or discomfort?
• Are you registered with a GP practice in Evesham, Droitwich, Pershore, Malvern, Tenbury, Worcester and Upton?

If you have answered yes to all the above then you can self-refer to the community physio sessions.

You can call 0300 790 0599 Monday – Friday 8:30am – 4pm to check the progress of your referral or to cancel an appointment that you no longer require. 

Please note that you cannot self-refer by calling this number, please instead complete the self – referral form.

Domiciliary Physiotherapy for housebound patients: 

Telephone 0300 123 7593 or email WHCNHS.pershoreuptonteam@nhs.net

Occupational Therapists (OT’s) work with people who have disabilities with the aim of helping people to live as independently as possible.

What does an Occupational Therapist do?

They work with you and your family or carers to identify any areas of difficulty with daily living tasks – including washing, dressing, cooking and getting on and off your bed, toilet and chair.

They will then advise you on overcoming the difficulties you are having. This advice may include:

• suggesting you use a piece of equipment to make a task easier
• providing advice on how to do a task more easily
• suggesting ways to adapt your home to help you live more independently and making referrals for housing adaptations where appropriate
• providing advice on support networks in your area
• providing information on your disability and medical condition

How to see an Occupational Therapist

Anyone with a disability can ask to see an OT – you can refer yourself for an assessment by contacting your local OT office. They may need to communicate with your Doctor about your medical needs.

County Occupational Therapy Helpline: 0300 123 7593

Email: whcnhs.dutycotsouth@nhs.net for new referrals, self-referral and advice

Upton Surgery: Malvern Community OT 01684 612637