Appointments System
The Surgery is open Monday to Friday excluding bank holidays, 8am to 6.30pm.
Our telephone line is also open
Monday to Friday (excluding bank holidays)
8am to 6.30pm
01885 483 412
When you contact us, our Care Navigation team will ask you some questions about your health concern. This information allows us to navigate you to the best health professional to help you. We may also refer you to other services that are better placed to provide the care you need.
Urgent, Same Day Appointments
If you require an urgent, same day appointment, whether this be face to face or a telephone call, please call Reception on 01885 483412. Alternatively, you can visit the Surgery and speak with one of our Reception Team.
Please do not submit an online query for an urgent appointment as this will not be reviewed immediately.
Our Care Navigators will signpost your call to the most appropriate clinician based on clinical need. If your concern is not deemed to be clinically urgent, you may be offered a routine appointment instead. This is to help ensure we have enough urgent appointments for patients who need them.
Routine GP Appointments
Routine GP appointments can be booked up to 2 weeks in advance.
To book a routine appointment, you can either:
- Click here to submit a request online – your request will be reviewed by one of our Care Navigation team and assigned to the appropriate clinician or department. These requests will be actioned within 48 working hours.
- Call Reception on 01885 483412 during opening hours.
- Visit the Surgery during opening hours and speak with one of our Reception team.
Urgent advice: Cancel an Appointment
Call Reception on 01885 483412 during opening hours
Use your NHS Account
Use your Patient Access account.
Follow the link provided in your text reminder
Extended Hours & Enhanced Access – Taurus Healthcare
Patients in the Herefordshire area are being offered greater access to local GPs, Nurses and Health Care Assistants.
Taurus Healthcare are managing three primary care hubs (in Hereford, Leominster and Ross on Wye) that offer services to patients across the county weekday evenings and 8am to 8pm on weekends and Bank Holidays. Routine appointments can be pre-booked to see a Health Care Assistant, our Nurse Practitioner or a GP outside of our normal contracted hours.
Taurus Healthcare’s Enhanced Access Service (operating on behalf of Herefordshire General Practice) offers evening and weekend appointments at a number of hubs across Herefordshire when GP surgeries are closed.
To access the service, you must be registered with a Herefordshire GP Practice. To book an appointment at any of the hubs, simply call our Surgery during their normal opening hours and request a Taurus Enhanced Access appointment.
If we are closed, call NHS 111.
Please note that the Enhanced Access Service is not a walk-in service. You must have a booked appointment to see a GP at one of our hubs.
For further information, visit Taurus Healthcare’s website— Herefordshire General Practice – Taurus Healthcare
To cancel an arranged appointment with Taurus Healthcare, please call 07876 473 629.
Appointments that can be booked online
Along with routine GP appointments, many other appointments can be booked directly online using your NHS account (through the NHS website or NHS app). These appointments include but are not limited to;
- Birthday clinics and annual reviews
- NHS Health Checks
- New Patient Checks
- Blood tests
- Child Immunisations
- Cervical Screening
- Pneumococcal or Shingles Vaccinations
- B12 injections
Please only book one of these nurse appointments online if you are eligible or have been asked to do so; otherwise, your appointment may be cancelled.
