Prescriptions

Herefordshire & Worcester – Pharmacy Opening Times – Easter 2025

Due to patient safety and capacity issues we do not accept orders for repeat medication over the telephone. 

There are a number of ways in which you may order your repeat prescriptions:

  • Via the NHS App – Owned and run by the NHS, the NHS App is the most simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android.
  • NHS Online Login – You can view your current repeat medication and order the items you require. This is for patients who have a NHS login.
  • Patient Access OnlineClick here for more information on Patient Access
  • By repeat slip or on paper – You can drop your repeat slip off at your local Pharmacy or in the White box on the front wall of the Surgery (available 24 hours)
  • By post – You can post your request to the Surgery – 10 Pump Street, Bromyard, HR7 4BZ
  • Email – Email your requests to nunwell.dispensary@nhs.net – please ensure you include your name, date of birth, first line of address, the exact medication you require and when you will need them.

How Long to Process my Request?

Please make sure you allow at least 3 full working days for us to process your prescription request and leave plenty of time before you are due to run out of your medicines.

Day of WeekBefore 12 noonAfter 12 noon
MONDAYThursdayFriday
TUESDAYFridayMonday
WEDNESDAYMondayTuesday
THURSDAYTuesdayWednesday
FRIDAYWednesdayThursday

Only order what you need: Please do not stockpile medication. Some may only have short use by dates and will then need to be thrown away.

Queries about your Prescription

If you collect your prescription from somewhere other than the Surgery and you believe it is incorrect, please contact your Pharmacy.

If you have any queries about the medication you are taking, the NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions – Go to Medicines A to Z (nhs.uk)

If you need more information and would like to speak to someone at the Surgery;

  1. Submit an Online Request Form – this will be actioned with 48 working hours.
  2. Contact Reception on 01885 483412 – please note, as above, that Reception will not take prescription orders over the phone.
  3. Send a request via email to nunwell.dispensary@nhs.net – please include your name, date of birth and first line of your address.

Your query will be dealt with by either our Dispensers or by one of our Pharmacists.

Our Dispensary

We can dispense medication directly from the Surgery to patients who live further than one mile (1.6km) from a Pharmacy.

Our Dispensary team are available to provide dispensing patients with medication via the hatch in the waiting room, Monday to Friday, 9am to 12pm and 2pm to 6pm. 

Nominated Pharmacies & Electronic Prescribing Service (EPS)

If you live within a mile of a pharmacy, we will not be able to dispense your medication. You will need to find an alternative provider to collect medication. Click here to find a pharmacy near you.

We can send your prescriptions electronically, using the Electronic Prescribing Service, to any participating Pharmacy. Please indicate where you would like your prescriptions sent when ordering.

More information on this service can be found via the NHS Digital website

You can change your nominated pharmacy at any time: