The Practice has its own Complaints Procedure which is approved by the Primary Care Trust. Misunderstanding can often be resolved amicably within the Practice.

If you have a complaint you wish to discuss, please contact the Practice Manager, Karen Manifold, who will be happy to advise you, or if you would rather submit a written complaint click the form below.

Fact Finding Form

Complaints Leaflet

We welcome suggestions on how to improve our services.

The Parliamentary and Health Service Ombudsman and Citizens advice Bureau are also available to assist, should you wish to contact them for advice/guidance

Please click here to find out more.

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases (now called Safeguarding).

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

It is compulsory for doctors who intend to become GPs to complete a full course of hospital training and a year’s supervised experience in general practice. Our surgery has been approved to take such doctors and each year there may be one working for us. They are fully qualified and experienced and we feel sure you will welcome their help.

As part of their training they are required to make a video-recording of some of their consultations. These are for educational purposes only, will only be seen (anonymously) by other doctors and will be erased afterwards. If this involves your consultation your permission will be requested and you are able to refuse and no offence will be taken – we perfectly understand the sensitivity of the situation.

All GP practices are required to declare the mean net earnings (eg. Average pay) for GPs working to deliver NHS services to patients at each practice.  This is required in the interests of the greater public accountability recognising GP pay is ultimately funded from tax paid by the public.

The average pay for GPs working in  Pendeen Surgery in the last financial year was £73,174 before tax and national insurance. This is for 0 full time GPs, 5 part time GPs and 0 locum GPs who worked in the practice for more than six months.)

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Privacy Notice

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