Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

Helping the appointment system run smoothly:

  • One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
  • When arriving at the surgery for your appointment, always inform reception.
  • Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write their symptoms down.
  • If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
  • It can sometimes help to have a partner or friend with you.
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons. Reception staff will take details from patient and a doctor will phone to assess the need for a visit.

Extended Access Hub

Hollyoaks Medical Practice is also working in conjunction with our local practices to offer Primary Care Services from locality hubs. Additional appointments are available in the evenings, Saturdays and Sundays at various locations throughout Redditch and Bromsgrove.

These appointments might not be with your usual GP or Nurse and some consultations are telephone only. These appointments are pre-bookable in advance – to access these appointments please contact Reception.