URGENT “Book on the day” Appointments
Waiting Times for a call back with a clinician are usually LESS THAN 2 hours.
If your problem is URGENT (but not life-threatening ), then CALL the practice ON 01584 872939 a receptionist will add you to the DUTY CLINICIAN CALL BACK LIST and the Duty Clinician will call you back usually within a few hours.
- -Please do not send us an online message for an URGENT query, always CALL US. If you are unable to call or have communication issues, ideally please ask a relative, friend or neighbour to call on your behalf.
- -If you have no other option, you can come to the front desk to ask for an urgent appointment or ask for a call back and our staff will help you as much as they can (please note we are not a walk in service). You will be asked what the appointment is about in order to guide you to the most appropriate clinician. Please answer their questions as fully as you can.
Examples of urgent (but not life-threatening) problems that you can ask for an urgent call back for:
- children with high fever that are not getting better with usual remedies,
- elderly patients who appear more confused than usual and may have a urine or chest infection
- a faint or collapse which is new and unexplained but the person is now feeling well
- a sore throat which is getting worse or no better after 3-4 days,
- a chesty cough which is getting worse or no better after a week
- a Urine infection which is not getting better (see the specific form below to fill in for a urine infection in the link below)
- https://www.portcullis-surgery.co.uk/health-information/form-to-fill-in-for-urine-infections/
You can also cancel or rebook an urgent appt in the same way as above.
ROUTINE APPOINTMENTS “Book next available appointment”
Waiting times are usually less than 2 weeks. You can only book routine appointments upto a month in advance of your appointment.
If you are asking for a Routine or Follow up appointment about a problem.
- Send us an online message on the following link: https://florey.accurx.com/p/M82043
- or call us on 01584 872939 and our reception team will be happy to help you.
- If you have no other option, you can come to the front desk to ask for a Routine appointment or ask for a call back and our staff will help you as much as they can.
- You can also book online on the NHS app or Patient Access App
You can also cancel or rebook a follow up or routine appt in the same way as above.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Please let us know:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Cancelling or changing an appointment
To cancel your appointment:
- Send us an online message
- or call us on 01584 872939 and our reception team will be happy to help you.
- If you have no other option, you can come to the front desk to cancel your appointment or ask for a call back.
- use your NHS account on the NHS app or Patient Access App
- phone us on 01584 872 939, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help urgently, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Send us an online message if the problem is not urgent
Home visits
- Home visits are usually for patients who are completely housebound such as terminally ill patients or patients who are very frail and elderly and too unwell to come to the Surgery.
- If you think you need a home visit them please telephone the Surgery before 10:30am on the day you need your visit and give the Receptionist as much information as possible, so that the Doctor can give the request appropriate priority.
- A doctor or nurse may call you back to see if your problem can be dealt with over the telephone. If appropriate you may be visited by a nurse instead of a doctor to visit you or we may arrange a district nurse to visit you instead. If we feel the medical problem is urgent we may call 999 or arrange a hospital attendance for you.
If you usually go for appointments to your dentist, optician or go out shopping or to the hairdressers with transport by a relative or friend or by public transport or taxi then you would not normally be eligible for a home visit unless you are very unwell in an emergency.
Appointments at the surgery are usually quicker for the patient, and we have better facilities to treat you such as better equipment or additional tests we can do at the practice. It is appreciated if patients can attend Surgery if at all possible.