Download a copy of our Children’s Privacy Notice

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and will be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

GP Practice Privacy Policy

Supplementary Privacy Notice Covid-19

SCR Coronavirus (Covid-19) Supplementary Privacy Notice

NHS Digital Transparency Notice 

THE YOXALL PRACTICE
Summary of GP earnings to be published to website – 2024
ALL GP PRACTICES ARE REQUIRED TO DECLARE THE MEAN EARNINGS (EG AVERAGE PAY) FOR GPs
WORKING TO DELIVER NHS SERVICES TO PATIENTS AT EACH PRACTICE.
THE AVERAGE PAY FOR GPs WORKING IN THE GP SURGERY IN THE LAST FINANCIAL YEAR WAS £77,038
BEFORE TAX AND NATIONAL INSURANCE. THIS IS FOR THE FOLLOWING WHO WORKED IN THE PRACTICE FOR MORE
THAN SIX MONTHS :
FULL TIME GP’s 2.00
PART TIME GPs –
SALARIED GP 2.00
LOCUM GP –

Download a copy of our How we use your information leaflet.

From 1st April 2015 GP practices were required to allocate all patients including children, with a named accountable GP who has overall responsibility for their care.

If you wish to know who your named GP is please contact the surgery and we will be happy to inform you.

N.B. This does not stop you from seeing any GP at the Practice

All members of the surgery primary care team are dedicated to a quality policy to achieve health services which meet the patient’s requirements. 

Practice Leaflet:

All new patients will receive information about the practice including how to apply for access to online services.

Surgery Premises:

Our surgery building will be welcoming, easy for patients to find their way around and appropriate to the needs of users, including the disabled.

Yoxall Health Centre is a building that is all on one level so it is easy for disabled visitors to get access to with an automatic door at the entrance and disabled toilets available.  There is no power assisted door to enter the waiting room but staff from the dispensary or reception are happy to assist you if you need any help.

Yoxall Health Centre is not a training practice.

Patients’ rights to General Medical Services:

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Patients have the rights to:

• be registered with a General Practitioner
• change doctor if desired
• be treated with courtesy and respect by every member of the Primary Health Care Team
• confidentiality
• be offered a health check on joining the practice
• receive health care on the basis of clinical need
• receive appropriate drugs and medicines
• be referred for specialist or second opinion if they and the GP agree
• have any proposed treatment including any risks involved in the treatment and any alternatives explained to you before you decide whether to agree to it
• have the right to view their medical records, subject to the Acts and associated procedure, and to know that those working for the NHS are under legal obligation to keep the contents confidential.

With these rights come responsibilities and for the patients this means:

• please treat NHS staff, fellow patients, carers and visitors politely, and with respect. We will not accept violence, racial or verbal harassment
• responding in a positive way to questions asked by the reception staff – remember they are working under doctors’ orders
• to attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment!
• an appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made and the Medical Record be made available
• patients should make every effort when consulting the surgery to make best use of nursing and medical time – home visits should be medically justifiable and not requested for social convenience
• when patients are asked to allow two full working days notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing. Please attend for review when asked before your next prescription is due
• out-of-hours calls (e.g. evenings; nights & weekends) should only be requested if they are felt to be truly necessary
• care for yourself when appropriate (for example, can treat yourself at home for common ailments such as coughs, colds and sore throats)
• do what you can to look after your own health and follow advice on a healthy lifestyle
• listen carefully to advice on your treatment and medication. Tell the doctor about treatments you are already taking
• inform us of any change of name, address or telephone number so our records are accurate
• do not ask for information about anyone other than yourself
• Violence Policy
• The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Changes to Procedures:

When changes are introduced to practice procedures that affect patients, we will ensure that these are clearly explained, by means of a brochure; waiting room noticeboard or individual leaflets, giving as much notice as practicable.

Repeat Prescriptions:

To ensure the best possible knowledge of your personal health, these will be signed by your usual GP wherever possible.

Referrals:

• urgent referrals to other health and social care agencies will normally be made within one working day of the patient consultation. Where requested, our GPs will refer you to a private health provider.
• we will normally process non-urgent referrals within five working days of the patient consultation or the doctor’s decision to refer.

Test Results:

When a doctor or nurse arranges for a test to be taken the patient will be informed how to obtain the result. (results are normally available after two working days)

Transfer of Medical Records:

The practice will endeavour to dispatch medical record required by the Health Authority within seven working days and same day if the request is urgent.

Privacy and Confidentiality:

We will respect our patients’ privacy, dignity and confidentiality at all times.

Appointments:

With a doctor : For medically urgent requests, we will offer an appointment on the same day with the duty doctor.

If there is a delay in the appointment wait (when you arrive) of more than twenty minutes we will let you know.

We are happy to update you on any delay situation if you feel that you have been waiting too long.

Waiting Times:

• surgeries will normally start on time.
• we endeavour to see patients as close as possible to their appointment time, and in the event of a delay we will offer an explanation.
• when a doctor is called away on an emergency we will inform the patients and give them an opportunity to book an alternative appointment, or if preferred, to be seen by another doctor.

Home Visits:

We are unable to guarantee a specific doctor will visit you as this depends on availability and other factors. The decision to home visit will be at the doctors’ discretion.

Out of Hours Emergencies:

We will do everything possible to ensure that our system for contacting the duty doctor is easy to follow, reliable and effective.

What is the East Staffordshire Primary Care Network?

Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with almost all general practices now being a part of a network, typically each network will typically cover 30,000-50,000 patients. In East Staffordshire General Practices have been working together in this way for several years and have developed a strong network covering 144,000 patients. The networks are intended to provide the structure and funding for services to be developed locally, in response to the NHS Long Term Plan and the needs of the patients they serve.
The aim is that practices work more collaboratively and are there to help and support each other.
In practical terms the network aims to help practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system.
On occasions you may be offered a service at another GP practice if your own practice is unable to deliver that service for one reason or another. You will always have a choice as to whether you take up any such offer.

Who we are?

East Staffs PCN is made up of all 18 practices in East Staffordshire and covers 144,000 patients living in a geographical area ranging from Alrewas and Abbots Bromley up as far as Rocester, and includes Uttoxeter and across to Burton town and the Derbyshire borders.
The network is led by a PCN Clinical Director – and has the guidance and support of 4 dedicated GPs and a Practice Manager from practices within our area through an overarching partnership arrangement. All 18 practices make up the PCN and collectively have input into decision making and implementing decisions and transformation at a local level.
The PCN is supported by a small team, who work with both East Staffs and Mercian PCNs (Mercian is a network of practices from Tamworth) to develop our plans and put them into action.

What is the East Staffs PCN doing at the moment?

The PCN provides services and buys in support that is appropriate to all 18 practices to meet requirements and needs.
Examples of services we ‘buy in’ through the PCN:
• Data Protection Officer and Freedom to Speak Guardian
• Lexacom digital dictation
• HR and Health and Safety support
Other ideas of services to ‘buy in’ include training, medical record storage and purchasing of resources
Examples of current services we ‘provide’:
• Our extended Access Hub appointments, revised evening surgery appoint-ments and the ‘new DES’ appointments that are provided in our core hours and QDR video appointments are delivered by all practices within the East Staffs PCN
• As part of developments being introduced across the NHS, at this point we are looking at introducing different roles across the 18 practices such as clinical pharmacists, social care prescribers (supporting patients with non-medical issues) and a range of other roles.

In the coming year….

The PCN will play a significant role in the emerging Integrated Care Partnership and will work with other health providers to develop new models of working, with new roles to support our work in primary care.
We will also be reviewing additional roles that could be available through additional NHS funding, examples are:
Social prescribers – to support patients with getting help from other organisations outside of primary care – for example from voluntary organisations, local groups, benefits etc.
Clinical pharmacists – working on medication reviews, medication changes from discharge letters, drug monitoring etc
Physician Associates – to support GPs with seeing and triaging patients.
Paramedics – perform specialist health checks and reviews, support the delivery of ‘anticipatory care plans’, support patients living with a chronic long-term condition, undertake acute home visits
First Contact Physiotherapists – to assess patients who might need community physiotherapy
Which roles, how many and where they will be will depend on the decisions taken by the individual practices together as a PCN.

ICB (integrated Care Board)

ICBs bring health and care organisations together in a new way with a greater emphasis on collaboration and shared responsibility for the health of the local population. They present a real opportunity to focus on more joined-up services by integrating care, reducing handoffs, tackling fragmentation and variations in care and outcomes, whilst improving population health and outcomes.

Home – Staffordshire and Stoke-on-Trent ICB

This information needs to be added to the practice information with it’s own sub heading of Primary Care Network (PCN) and Integrated Care Board (ICB)
We need to add this somewhere on the website under it’s own tab of PCN/ICB please

Download our Patient Privacy Notice

The services detailed in the table below are NOT funded by the NHS and therefore have an associated cost.

There are some other non-NHS services that will require payment. If you require a service not detailed on this statement, please enquire at reception.

There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.

Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

Your information will be extracted from practices such as ours and held on central NHS databases.

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

For further information visit the HSCIC Website

If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery.

Summary Care Record Opt-in Form

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.