Patient Access
We run a computerised system to issue repeat prescriptions which have already been agreed with your doctor.
Other Ways to Order Your Prescriptions
- In Person:
Return the counterfoil of the prescription document clearly marking with a tick the medication you require to reception. A box is provided in reception to enable you to deliver your prescription without having to wait. - Chemist:
Arrange with a local chemist to request and collect your prescription. - By Post:
Post the computerised repeat prescription slip indicating the medication you require to the surgery, enclosing a stamped self-addressed envelope. If posting please remember to use a secure, tracked postal services and give at least one weeks notice for a first class and longer if using second class. - By email: prescriptions.dalemedical@staffs.nhs.uk
In the interests of safety, we do not accept requests by telephone.
Warning advice: Please Note
When will my Prescription be ready?
Prescriptions will be ready for collection in three working days (longer by post) if you will be picking the prescription up from the surgery.
| Request Received | Script Ready By |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Monday |
| Friday | Tuesday |
| For Example A script received on Tuesday at 4pm will be ready for collection on Friday after 4pm. |
Please request repeat prescriptions well in advance of public holidays, etc.
For those that request their prescription be sent to a local pharmacy then the time will be dependent on that pharmacy. Please contact the relevant pharmacy for an indication of the timescale.
Collection Points
Patients can either collect their prescription from the surgery or a chemist of their choice.
In order for prescriptions to be collected from a chemist, patients need to register at their chemist of choice for the ‘Prescription Collection Service’. Once the Chemist has agreed to collection on your behalf, Patients then need to instruct the Practice which must be in writing – forms are available from most chemists.
Electronic Prescriptions Service
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
Electronic Prescriptions Service Leaflet.
NHS App
Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
Think Pharmacy First
What is Pharmacy First?
Patients can now see a pharmacist first and do not need a GP appointment or a prescription to get advice and treatment for certain conditions.
It’s easy, you can just walk in!
You may also be referred by an NHS provider, like NHS 111, or your GP practice.
- Treatment may be an over-the-counter medicine or prescription medication, depending on the clinical needs of the patient.
- No appointment is needed.
- Private consultation rooms are available for confidential discussions.
- Please note: If you have prolonged or recurrent symptoms or skin discolouration, or are pregnant or breastfeeding, then you will need to contact your GP surgery.
