If you have a disability, hearing or visual loss and need us to communicate with you in a particular way, please let any of the team know.

The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss are given information they can easily read and understand.

Help us make sure we get things right for you by recording your accessibility requirements and information needs, together with other details, for example:

• Do you need large print
• Access to hearing loop
• British Sign Language via Action for Hearing loss interpreter
• E-mail communication
• Text message communication
• Information in any other format

How sharing information in your medical records can help the NHS to provide better care

A new system has been developed in hope of increasing the use of information from your medical record held at the practice to share with other healthcare providers in hope of a improving health services.  It will be delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.

This new system will enable joined up information about care received from all aspects of the health service, including hospitals and GP practices.  This will then allow the NHS to have a complete overview of what is happening across many health and social care providers to plan much needed services according to what works best.

The HSCIC will retrieve your personal details such as your date of birth, your NHS Number and your full postcode, together with gender rather than your name link your records to a secure system.  Once this information has been linked a new record will be created. This new record will not contain information that identifies you. The type of information shared, and how it is shared, is controlled by law and strict confidentiality rules.

The new system will also provide information that allows the public to hold the NHS to account ensuring that unacceptable standards of care are identified as quickly as possible.  The information retrieved will help to :

• find more effective ways of preventing, treating and managing illnesses
• guide local decisions about changes that are needed to respond to the needs of local patients
• support public health by anticipating risks of particular diseases and conditions, and help us to take action to prevent problems
• improve the public’s understanding of the outcomes of care, giving them confidence in health and care services
• guide decisions about how to manage NHS resources so that they can best support the treatment and management of illness for the benefit of patients

If you are happy for your information to be used then you do not need to do anything. But if you have concerns you should talk to your GP.

If you do not want information that identifies you from being shared outside your GP practice, talk to a member of staff at your practice. A note of this will be made within your medical record. This will prevent your information being used other than where necessary by law, such as in case of a public health emergency. You will also be able to restrict the use of information held by other places you receive care from. However, this will not affect the care you receive.

You can change your mind at any time and as many times as you wish, just remember to advise your GP practice  in order for them to ensure your wishes are recorded within your medical record

Please click on the link to read our privacy notice. It lets you know what happens to any personal data that you give to us, or any information that we may collect from you or about you from other organisations.

Our priority is to ensure that all of our patients receive the best service that is possible. We provide feedback forms in reception, please feel free to request one at any time. Just complete the form and return to reception.

For any complaints, please email your complaint to thecollierypractice@nhs.net

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below.  However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in the surgery in the last financial year was £66,302 before tax and national insurance. This is for the following who worked in the practice for more than 6 months:

2 Full time GP’s

4 Part time GP’s

3 Salaried GP’s

Locum GP

From 1^st April 2015, GP Practices are required to allocate every patient with a named GP. This does not affect your treatment or care at the Practice and you can continue to see any GP of your choice as normal.

As the surgery operates a personalised list your registered GP is also your named accountable and your allocated GP unless you have requested a different doctor. Your allocated GP will be responsible for the provision of your healthcare. If you are unsure of who your named doctor is please ask at reception.

New patients are allocated to a doctor on registration.

This is a Statement of Purpose for The Colliery Practice which sets out the following information:

Our aims and objectives in carrying on the regulated activity;

The name of the service provider is:

The Colliery Practice 60 Hednesford Street Cannock Staffs WS11 1DJ

The Colliery Practice Colliers Way Huntington Staffs WS12 4UD

Telephone number – 01543 435390

Email address – colliery.practice@staffs.nhs.uk

CQC Registered Manager: Dr Margo Conmey

Practice Manager: Heather Brace

The Colliery Practice is a partnership providing Personal Medical Services, and the following are partners: Dr Paul Ballinger, Dr Neil Green, Dr Jarek Wisniewski Dr Filip Kacki, Dr Margaret Conmey and Dr Saadia Shah.

The addresses at which the services provided for the purposes of the regulated activity are carried out are:

The Colliery Practice 60 Hednesford Street Cannock Staffs WS11 1DJ

The Colliery Practice Colliers Way Huntington Staffs WS12 4UD

Our Mission Statement: To improve the health, well-being and lives of those we care for. Vision: To work in partnership with our patients and staff to provide the best Primary Care services possible working within local and national governance, guidance and regulations.

Our Aims and Objectives:

Our Services

The PMS services provided by our GPs are defined under the Standard Personal Medical Services Contract. These services are mainly split into three groups:

We provide essential services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients.

Our core services include:

Enhanced services Our enhanced services include:

Our Practice also offers services including:

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

As an approved training practice your appointment maybe with:

• Registrars – fully qualified doctors who spend six months per year with us prior to qualifying as a GP
• Foundation doctors – doctors who have just completed their hospital training and spend up to six months while they receive GP training from our doctors. You will be informed of this prior to your appointment.

The practice manages the confidentiality of your medical records in accordance with the Data Protection Act 1998. Our Primary Care Trust may require some of this data for auditing and research purposes. You may request that your data is excluded from these audits and research at any time. Please speak with reception for more information.

Email address: thecollierypractice@nhs.net

https://patient.emisaccess.co.uk/account/login

Data Protection Privacy Notice

Introduction:

This privacy notice lets you know what happens to any personal data that you give to us, or any information that we may collect from you or about you from other organisations. This privacy notice applies to personal information processed by or on behalf of the practice.

This Notice explains

• Who we are and how we use your information

• Information about our Data Protection Officer

• What kinds of personal information about you we hold and use (process)

• The legal grounds for our processing of your personal information (including when we share it with others)

• What should you do if your personal information changes?

• For how long your personal information is retained / stored by us?

• What are your rights under Data Protection laws

The General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018) became law on 25th May 2018. The GDPR is a single EU-wide regulation on the protection of confidential and sensitive (special) information, the DPA 2018 deals with elements of UK law that differ from the European Regulation, both came into force in the UK on the 25th May 2018, repealing the previous Data Protection Act (1998). For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”), and the Data Protection Act 2018 the practice responsible for your personal data is [Practice Name]. This Notice describes how we collect, use and process your personal data, and how in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. How we use your information and the law.

The Colliery Practice will be what’s known as the ‘Controller’ of your personal data. We collect basic personal data about you and location-based information. This does include name, address and contact details such as email and mobile number etc. We will also collect sensitive confidential data known as “special category personal data”, in the form of health information, religious belief (if required in a healthcare setting) ethnicity and sex life information that are linked to your healthcare, we may also receive this information about you from other health providers or third parties.

Why do we need your information?

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously. These records help to provide you with the best possible healthcare and treatment. NHS health records may be electronic, paper-based or a mixture of both. We use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records about you may include the following information;

• Details about you, such as your address, your carer or legal representative and emergency contact details.

• Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments.

• Notes and reports about your health. • Details about your treatment and care.

• Results of investigations such as laboratory tests, x-rays etc.

• Relevant information from other health professionals, relatives or those who care for you.

• Contact details (including email address, mobile telephone number and home telephone number).

To ensure you receive the best possible care, your records are used to facilitate the care you receive, including contacting you. Information held about you may be used to help protect the health of the public and to help us manage the NHS and the services we provide. Limited information may be used within the GP practice for clinical audit to monitor the quality of the service we provided. How do we lawfully use your data? We need your personal, sensitive and confidential data in order to provide you with healthcare services as a General Practice, under the General Data Protection Regulation we will be lawfully using your information in accordance with: –

Article 6, e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;” Article 9, (h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems This Privacy Notice applies to the personal data of our patients and the data you have given us about your carers/family members.

Risk Stratification Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from several sources including NHS Trusts and from this GP Practice. The identifying parts of your data are removed, analysis of your data is undertaken, and a risk score is then determined. This is then provided back to your GP as data controller in an identifiable form. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary, your GP may be able to offer you additional services. Please note that you have the right to opt out of your data being used in this way in most circumstances, please contact the practice for further information about opt out.

Individual Risk Management at a GP practice level however is deemed to be part of your individual healthcare and is covered by our legal powers above. Medicines Management The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost-effective treatments. The reviews are carried out by the CCGs Medicines Management Team under a Data Processing contract with the Practice.

Patient Communication

The Practice will like to use your name, contact details and email address to inform you of NHS services, or provide inform about your health/information to manage your healthcare or information about the management of the NHS service. There may be occasions where authorised research facilities would like you to take part in research in regard to your particular health issues, to try improve your health., Your contact details may be used to invite you to receive further information about such research opportunities.

Safeguarding

The Practice is dedicated to ensuring that the principles and duties of safeguarding adults and children are holistically, consistently and conscientiously applied with the wellbeing of all, at the heart of what we do. Our legal basis for processing For the General Data Protection Regulation (GDPR) purposes is: –

Article 6(1)(e) ‘…exercise of official authority…’. For the processing of special categories data, the basis is: – Article 9(2)(b) – ‘processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law…’

Research Clinical Practice Research Datalink (CPRD) collects de-identified patient data from a network of GP practices across the UK. Primary care data are linked to a range of other health related data to provide a longitudinal, representative UK population health dataset. You can opt out of your information being used for research purposes at any time (see below), full details can be found here: –

https://cprd.com/transparency-information The legal bases for processing this information CPRD do not hold or process personal data on patients; however, NHS Digital (formally the Health and Social Care Centre) may process ‘personal data’ for us as an accredited ‘safe haven’ or ‘trusted third-party’ within the NHS when linking GP data with data from other sources. The legal bases for processing this data are:

• Medicines and medical device monitoring: Article 6(e) and Article 9(2)(i) – public interest in the area of public health

• Medical research and statistics: Article 6(e) and Article 9(2)(j) – public interest and scientific research purposes Any data CPRD hold or pass on to bona fide researchers, except for clinical research studies, will have been anonymised in accordance with the Information Commissioner’s Office Anonymisation Code of Practice. We will hold data indefinitely for the benefit of future research, but studies will normally only hold the data we release to them for twelve months. Categories of personal data The data collected by Practice staff in the event of a safeguarding situation will be as much personal information as is possible that is necessary to obtain in order to handle the situation. In addition to some basic demographic and contact details, we will also process details of what the safeguarding concern is. This is likely to be special category information (such as health information). Sources of the data The Practice will either receive or collect information when someone contacts the organisation with safeguarding concerns, or we believe there may be safeguarding concerns and make enquiries to relevant providers. Recipients of personal data The information is used by the Practice when handling a safeguarding incident or concern. We may share information accordingly to ensure duty of care and investigation as required with other partners such as local authorities, the police or healthcare professionals (i.e. their GP or mental health team).

Third party processors In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition, the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties include:

• Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.

• Delivery services (for example if we were to arrange for delivery of any medicines to you).

• Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations). Further details regarding specific third-party processors can be supplied on request to the Data Protection Officer as below. How do we maintain the confidentiality of your records? We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

• Data Protection Act 2018

• The General Data Protection Regulations 2016

• Human Rights Act 1998

• Common Law Duty of Confidentiality

• Health and Social Care Act 2012 • NHS Codes of Confidentiality, Information Security and Records Management

• Information: To Share or Not to Share Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. Our practice policy is to respect the privacy of our patients, their families and our staff and to maintain compliance with the General Data Protection Regulation (GDPR) and all UK specific Data Protection Requirements. Our policy is to ensure all personal data related to our patients will be protected. All employees and sub-contractors engaged by our practice are asked to sign a confidentiality agreement. The practice will, if required, sign a separate confidentiality agreement if the client deems it necessary. If a sub-contractor acts as a data processor for [Practice Name] an appropriate contract (art 24-28) will be established for the processing of your information.

In certain circumstances you may have the right to withdraw your consent to the processing of data. Please contact the Data Protection Officer in writing if you wish to withdraw your consent. If some circumstances we may need to store your data after your consent has been withdrawn to comply with a legislative requirement. Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose in an identifiable format. In some circumstances you can Opt-out of the surgery sharing any of your information for research purposes. With your consent we would also like to use your information There are times that we may want to use your information to contact you or offer you services, not directly about your healthcare, in these instances we will always gain your consent to contact you. We would however like to use your name, contact details and email address to inform you of other services that may benefit you. We will only do this with your consent.

There may be occasions where authorised research facilities would like you to take part on innovations, research, improving services or identifying trends, you will be asked to opt into such programmes if you are happy to do so. At any stage where we would like to use your data for anything other than the specified purposes and where there is no lawful requirement for us to share or process your data, we will ensure that you have the ability to consent and opt out prior to any data processing taking place. This information is not shared with third parties or used for any marketing and you can unsubscribe at any time via phone, email or by informing the practice DPO as below.

National Opt-Out Facility

You can choose whether your confidential patient information is used for research and planning. Who can use your confidential patient information for research and planning? It is used by the NHS, local authorities, university and hospital researchers, medical colleges and pharmaceutical companies researching new treatments. Making your data opt-out choice You can choose to opt out of sharing your confidential patient information for research and planning. There may still be times when your confidential patient information is used: for example, during an epidemic where there might be a risk to you or to other people’s health. You can also still consent to take part in a specific research project. Will choosing this opt-out affect your care and treatment? No, your confidential patient information will still be used for your individual care. Choosing to opt out will not affect your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer. What should you do next? You do not need to do anything if you are happy about how your confidential patient information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your choice at any time.

To find out more or to make your choice visit nhs.uk/your-nhs-data-matters or call 0300 303 5678

Where do we store your information electronically?

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information may be located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so and appropriate safeguards have been put in place such as a Data Processor as above). We have a Data Protection regime in place to oversee the effective and secure processing of your personal and or special category (sensitive, confidential) data. EMIS Web The Practice uses a clinical system provided by a Data Processor called EMIS, with effect from 10th June 2019, EMIS will start storing your practice’s EMIS Web data in a highly secure, third party cloud hosted environment, namely Amazon Web Services (“AWS”). The data will remain in the UK at all times and will be fully encrypted both in transit and at rest. In doing this, there will be no change to the control of access to your data and the hosted service provider will not have any access to the decryption keys. AWS is one of the world’s largest cloud companies, already supporting numerous public sector clients (including the NHS), and it offers the very highest levels of security and support.

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

• NHS Trusts / Foundation Trusts

• GP’s

• Primary Care Network •

NHS Commissioning Support Units

• Independent Contractors such as dentists, opticians, pharmacists

• Private Sector Providers

• Voluntary Sector Providers

• Ambulance Trusts

• Clinical Commissioning Groups

• Social Care Services

• NHS England (NHSE) and NHS Digital (NHSD)

• Multi Agency Safeguarding Hub (MASH)

• Local Authorities

• Education Services

• Fire and Rescue Services

• Police & Judicial Services

• Voluntary Sector Providers

• Private Sector Providers

• Other ‘data processors’ which you will be informed of:

You will be informed who your data will be shared with and in some cases asked for consent for this to happen when this is required. Computer System This practice operates a Clinical Computer System on which NHS Staff record information securely. This information can then be shared with other clinicians so that everyone caring for you is fully informed about your medical history, including allergies and medication.

To provide around the clock safe care, unless you have asked us not to, we will make information available to our Partner Organisation (above). Wherever possible, their staff will ask your consent before your information is viewed.

Shared Care Records To support your care and improve the sharing of relevant information to our partner organisations (as above) when they are involved in looking after you, we will share information to other systems. You can opt out of this sharing of your records with our partners at anytime if this sharing is based on your consent. We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure. All employees and sub-contractors engaged by our practice are asked to sign a confidentiality agreement. If a sub-contractor acts as a data processor for The Colliery Practice an appropriate contract (art 24-28) will be established for the processing of your information. Sharing your information without consent We will normally ask you for your consent, but there are times when we may be required by law to share your information without your consent, for example:

• where there is a serious risk of harm or abuse to you or other people;

• Safeguarding matters and investigations

• where a serious crime, such as assault, is being investigated or where it could be prevented;

• notification of new births;

• where we encounter infectious diseases that may endanger the safety of others, such as meningitis or measles (but not HIV/AIDS);

• where a formal court order has been issued;

• where there is a legal requirement, for example if you had committed a Road Traffic Offence.

How long will we store your information?

We are required under UK law to keep your information and data for the full retention periods as specified by the NHS Records management code of practice for health and social care and national archives requirements. More information on records retention can be found online at (https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016).

How can you access, amend move the personal data that you have given to us?

Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise. Right to object: If we are using your data and you do not agree, you have the right to object. We will respond to your request within one month (although we may be allowed to extend this period in certain cases). This is NOT an absolute right sometimes we will need to process your data even if you object. Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example for a research project, or consent to send you information about us or matters you may be interested in), you may withdraw your consent at any time. Right to erasure: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to “erase” your personal data. We will respond to your request within one month (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will delete your data but will need to keep a note of your name/ other basic details on our register of individuals who would prefer not to be contacted. This enables us to avoid contacting you in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so. Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this with a GP to GP data transfer and transfer of your hard copy notes. Primary Care Network The objective of primary care networks (PCNs) is for group practices together to create more collaborative workforces which ease the pressure of GP’s, leaving them better able to focus on patient care. The aim is that by July 2019, all areas within England will be covered by a PCN. Primary Care Networks form a key building block of the NHS long-term plan. Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system. All GP practices are expected to come together in geographical networks covering populations of approximately 30–50,000 patients by June 2019 if they are to take advantage of additional funding attached to the GP contract. This size is consistent with the size of the primary care homes, which exist in many places in the country, but much smaller than most GP Federations. This means the practice may share your information with other practices within the PCN to provide you with your care and treatment. Access to your personal information

Data Subject Access Requests (DSAR): You have a right under the Data Protection legislation to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. To request this, you need to do the following:

• Your request should be made to the Practice. (For information from a hospital or other Trust/ NHS organisation you should write direct to them.

• There is no charge to have a copy of the information held about you • We are required to provide you with information within one month

• You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified, and your records located information we hold about you at any time.

What should you do if your personal information changes?

You should tell us so that we can update our records please contact the Practice Manager as soon as any of your details change, this is especially important for changes of address or contact details (such as your mobile phone number), the practice will from time to time ask you to confirm that the information we currently hold is accurate and up-to-date. Objections / Complaints Should you have any concerns about how your information is managed at the GP, please contact the GP Practice Manager or the Data Protection Officer as above. If you are still unhappy following a review by the GP practice, you have a right to lodge a complaint with a supervisory authority:

You have a right to complain to the UK supervisory Authority as below. Information Commissioner: Wycliffe house Water Lane Wilmslow Cheshire SK9 5AF Tel: 01625 545745 https://ico.org.uk/ If you are happy for your data to be used for the purposes described in this privacy notice, then you do not need to do anything. If you have any concerns about how your data is shared, then please contact the Practice Data Protection Officer.

If you would like to know more about your rights in respect of the personal data we hold about you, please contact the Data Protection Officer as below. Data Protection Officer: The Practice Data Protection Officer is Paul Couldrey of PCIG Consulting Limited. Any queries regarding Data Protection issues should be addressed to him at: – Email: Couldrey@me.com Postal: PCIG Consulting Limited 7 Westacre Drive Quarry Bank Dudley West Midlands DY5 2EE Changes:

It is important to point out that we may amend this Privacy Notice from time to time. If you are dissatisfied with any aspect of our Privacy Notice, please contact the Practice Data Protection Officer.