Appointments

Appointments can be made by your NHS App, Econsult, telephoning 01543 279232 or by calling in at the surgery.

You can book an appointment via your NHS App. Log in or register here About NHS login – NHS

You can submit an Online Econsult with your request Consult Online from Home – Norton Canes Practice

Appointments can be booked in advance or for Urgent on the day appointments, booking is from 8am on the day.

We aim to see patients within 30 minutes of their appointment time or provide an explanation for the delay. Please note, there may be times when your appointment is slightly later than your scheduled time.

Routine appointments may be made eight weeks in advance which will enable us to offer you an appointment at a time more suitable to your requirements.

If you cannot keep an appointment, please inform us as soon as possible so as to rebook an appointment for another patient who may urgently need that day appointment. Patients who do not attend their appointment will recieve a text message informing them of this the following month. Patients who do not turn up for 3 or more appointments (DNA) and do not inform the practice will receive a letter from the practice which may result in removal from the practice.

Routine Appointments are 10 minutes long. If you need a longer appointment please let the receptionist know at the time of booking your appointment. If booking online then a longer appointment can be booked, by taking 2 appointment slots for yourself.

Appointments timings with GP’s are from 10.00am to 6.00pm and with Nurses are from 9.00am to 5.00pm (Monday to Friday).

One day in a month (Second Tuesday of every month) Surgery will be closed in an afternoon for training session of all staff.

Evening appointments are available until 6.00pm on Tuesday, Wednesday, Thursday and Friday, except for Monday when surgery is opened till 7.30pm for patients who find it difficult to attend in normal hours.

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:

Call us on 01543 279232

Or use your NHS App About NHS login – NHS

Respond to your reminder text to cancel.