Aims and objectives
We aim to provide a high quality safe effective and equitable primary care service for our practice population. Our charter is a statement of what you can expect from the practice and what we feel we can expect from you in return.
Your rights as our patient:
We are committed to giving you the best possible service we can achieve by working together.
You will always be treated with courtesy and respect.
You will always be offered the treatment we believe is appropriate for you, by a suitably qualified person.
We will make every effort to see you promptly, but this may not always be possible. Medical emergencies will receive immediate attention and there will be a duty doctor available each working day for urgent problems.
We will aim to offer you a routine appointment with a clinician within two weeks whenever possible. If the clinician you prefer is not available, we will arrange for you to see another clinician. You will be seen by a clinician on the same day if it is urgent, although we cannot guarantee you will be seen by a particular clinician.
Medical advice is available 24 hours a day by dialling 111 for the NHS 111 service.
We will tell contact you if any results of tests and X-rays are abnormal.
Repeat prescriptions will normally be available for you to collect or be sent to the pharmacy of your choice within two working days.
We will strive to promote good health through advice and preventative medicine. We will work in partnership with other agencies to provide effective health care for all our practice population
We will respect your rights of confidentiality and access to your medical records, within the law.
We will try to deal with any problems or complaints which you bring to our attention and welcome your suggestions for improving our service to you.
What you can do for us:
Please treat surgery staff with due courtesy and respect.
If you are unclear about your treatment, please ask. Try to follow any medical advice given you.
If you need a home visit, if possible, please telephone before 10.00am.
Only ask for urgent appointments, emergency consultations or home visits when appropriate.
Let us know as soon as you can if you cannot keep an appointment.
Please view the results of investigations and X-rays on the NHS App or telephone the surgery after 2.00pm. It is your responsibility to obtain your results.
Please request repeat prescriptions by the following: online, NHS App, using the slip on your prescription form, post enclosing a stamped self-addressed envelope or dropped into the prescriptions post box in the surgery foyer.
Be understanding when your own consultation is delayed by someone else’s unexpected emergency.
Many illnesses can be prevented through healthy living. Please ask us for health promotion advice.
Screening programmes are invaluable in the early detection of certain illness. Please take advantage of them.
Please ensure you address is correct and that we have the correct contact details.
