All consultations are by appointment. If you are age 16 or older, to make an appointment, use the link on our home page on the Contact Us ONLINE image. Contact Us ONLINE is available 24 hours a day and all requests will be reviewed on the next working day.
If the patient is under 16, please call the surgery on 024 7635 7100, Monday to Friday 08.00-12.00 and 13.30-18.30.
We feel continuity of care is important and would like you to choose one doctor to be your usual doctor, however this can not be guaranteed and it will be necessary to see other doctors if your requested doctor is not available.
Non-urgent advice: SATURDAY CLINIC
Saturday Clinics are pre-booked appointments only.
Please contact the reception team on 024 7635 7100 ,who will book an appointment for you, with a GP or Nurse. All appointments are face-to-face.
Please note the telephone switchboard is not in operation on Saturday mornings.
Non-urgent advice: URGENT APPOINTMENTS
Tel: 02476 357100 If you need to speak to a doctor for a medical emergency, please tell the receptionist when calling the surgery. Please be ready to give some medical details to the receptionist.
When the doctor has spoken to you, if they feel a face-to-face assessment is clinically necessary, they will invite you to come to the surgery.
Non-urgent advice: LATE /MISSED APPOINTMENTS
If a patient arrives more than 10 minutes late for their appointment, they may be asked to rebook for another day. It is important that patients keep their appointments. Missed appointments are wasteful and represent a significant loss of doctor and nurse time. If a patient fails to attend their appointment they will be sent a letter notifying them. If this is repeated three times in six months or a pattern of this behavior is observed, we reserve the right to ask the patient to register elsewhere. Patients retain the right of appeal in these decisions