Appointments

Requesting an appointment

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

How to request an appointment:

  • By Phone – 0121 373 8842
    Call at 8am for a same day morning appointment or at 12pm for a same day afternoon appointment.
    Routine appointments can be requested up to 2-4 weeks in advance.
  • Online – using Accurx
    We are pleased to offer this new service, but please bear in mind we are in a trial period and the number of appointments via this method are currently limited. We plan to expand this in future. Please read more here.

Appointment types

However you choose to contact us, we may offer you a consultation by phone or face to face at the surgery.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

We are pleased to inform you that you can now contact the practice’s ‘Out of Hours’ provider, Badger, directly for urgent medical assistance when the practice is closed. Badger can be contacted on 0121 766 2145.

You can also use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you are registered as housebound with us, and if you request a home visit, you need to contact us on the day before 11:30am.

Please note, you may ONLY request a home visit if you are registered housebound with us (usually due to chronic illness). Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP.