General

If you need to contact a doctor during surgery hours and wish to speak to them over the telephone you will only be connected if it is urgent otherwise you will be asked to telephone at the end of the surgery i.e. 12.00 pm or 6.30 pm.

If you attend for your appointment and need to see a doctor urgently please let the receptionist know and they will get you in to see the doctor as quickly as possible.

If you have a medical emergency the Doctor may require to request an ambulance for you. A member of staff will remain with you and the Doctor will handover to the ambulance crew.

If you require an interpreter please inform a receptionist and we will make arrangements for an interpreter to be available at your appointment.

If you require a chaperone for your appointment please inform a receptionist.

There will be a named Doctor responsible for your overall care at the Practice. Please contact Reception to see who this is. Reasonable efforts will be made to accommodate a request for preference of Doctor.