Doctor Appointments
If you need to contact a doctor during surgery hours and wish to speak to them over the telephone you will only be connected if it is urgent otherwise you will be asked to telephone at the end of the surgery i.e.12.00 pm or 6.30 pm.
If you attend for your appointment and need to see a doctor urgently please let the receptionist know and they will get you in to see the doctor as quickly as possible.
If you have a medical emergency the Doctor may require to request an ambulance for you. A member of staff will remain with you and the Doctor will handover to the ambulance crew.
If you require an interpreter please inform a receptionist and we will make arrangements for an interpreter to be available at your appointment.
If you require a chaperone for your appointment please inform a receptionist.
There will be a named Doctor responsible for your overall care at the Practice. Please contact Reception to see who this is. Reasonable efforts will be made to accommodate a request for preference of Doctor.
Hospital Appointments
During Covid-19 there have been changes to the way healthcare is provided for you.
Many appointments are virtual so you will be advised if it is telephone, video or a face to face consultation.
Some of your hospital appointments may have been postponed due to the demand on the NHS during the pandemic. You will remain on the waiting lists and contacted as services begin to resume normal delivery.
Missed Appointments
If you are unable to keep an appointment please contact reception to cancel.
If you fail to keep your appointment but do not inform us you are preventing that appointment from being used for someone else.
If you fail to keep your appointment on a regular basis the practice will send a warning letter.
If you fail to keep your appointments following this it may result in you being removed from the practice list.
Online services will be available. Please speak to a Receptionist if you wish to register for online services to enable you tocancel appointments.
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
Home Visits
Please contact the surgery before 11.00 am whenever possible for home visits.
Please do not request a home visit unless you are unable to attend the surgery due to being house bound or severely ill.