Global IT Outage

Posted by: K S - Posted on:

Saturday 20 July

We can advise that IT services are returning to normal, however some disruption is anticipated into next week.

The practice will be open next week as normal and able to offer limited services during this time.

The IT outage has affected our ability to manage patient appointments systems, access medical records information, and process electronic prescriptions, in the normal way.

Working with our partners we will aim to restore services as soon as possible.

For minor illness, please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

During this time the NHS 111 online service can be used for all non-emergency healthcare need.

In an emergency when someone is seriously ill or injured, or their life is at risk call 999 or you can attend A&E

Information about when to call 999 and when to go to A&E is available on the NHS website.

Friday 19 July

Due to the recent global IT problem, many NHS services including to GPs and Pharmacies have been affected.

This will mean clinical systems that are necessary to support your care are not available in the same way.

The practice will be open as normal and able to offer limited services during this time.

Working with our partners we will aim to restore services as soon as possible.

During this time the NHS 111 online service can be used for all non-emergency healthcare need.

In an emergency when someone is seriously ill or injured, or their life is at risk call 999 or you can attend A&E

Information about when to call 999 and when to go to A&E is available on the NHS website.