Telephony Update

Posted by: K S - Posted on:

New Telephone System

On Tuesday 29th October, 2024 the practice has a new phone system going live. Our new system is more advanced and uses the latest cloud based technology to improve our patient experience. It will also help us manage patient demand, which is higher than ever before.

What’s new?

💬 An option for an SMS message to be sent to you if calling from a mobile phone to book an appointment via e- consult to avoid waiting on hold at all.

☎️ A call back option when call demands are high.

👥 Clear & simple options so you speak to the right person or department within the practice.

📞 Don’t worry our phone number is still the same 01922 627788

Want to find out more about the system we will be using and how it works? Click the link below:-

https://www.x-on.co.uk/surgery-connect/patients

Please be patient while we move over to our new system. All the team are working hard and have been newly trained to improve our overall patient experience.