Appointments

When requesting an appointment, please inform us if you are currently housebound. This can be done on the online form or when talking to our reception team. This will allow it to be taken into consideration when allocating care to you.

We respect the privacy, dignity, and cultural and religious beliefs of our patients. If you would like a chaperone during your consultation, please ask at reception or speak to your clinician.

At Modality Darlaston Practice, our Practice Nurses can offer and provide comprehensive travel health advice and administration of NHS funded immunisations necessary for your trip.  We politely request that all travel health requests are made 12 weeks ahead of your planned date of travel following completion of a travel questionnaire form.  Meanwhile, you may wish to use the official travel health advice websites and search for the country or countries of destination for further advice:

https://travelhealthpro.org.uk

Please contact the practice via submitting an admin accurx request, specifying the date of planned travel so our admin team can send you a pre –travel questionnaire to complete. Alternatively you can attend the surgery and ask the reception team for a printed version of the questionnaire to complete. You must complete this questionnaire 12 weeks prior to the date of travel in order for us to have enough time to process this request and book you for an appointment with a nurse when necessary. Access to appointments will be subject to appointment availability at the time of the request. 

Our nurses will review your request and contact you with the next step.  If there are any non-NHS immunisations that are recommended you will be advised on these and directed to private travel clinics (a link has been provided for your information).

https://www.masta-travel-health.com/

If you have an urgent healthcare need and we are closed please contact 111 via dialling 111 or contacting them online. Their services are open 24 hours, 7 days a week.

If you have a medical emergency please call 999.

If you have a mental health emergency please call the CRISIS team.

Before 5pm – 01922 608850

After 5pm – 01922 607000

This is available 24 hours, 7 days a week.

Otherwise you can contact us once our online form and telephone lines are open again.

Otherwise you can contact us once our online form and telephone lines are open again.

Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Why visit your pharmacy?

It’s estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete’s foot.

But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time, just walk in.

How your pharmacy can help.

To find your nearest pharmacy, please visit Find a Pharmacy.

In Great Britain, patients on average have just ten minutes with their GP. The British Medical Association (BMA)‘s Doctor Patient Partnership offers the following advice to help you use this time effectively.

Home visits can be requested for patients who are unable to unable to travel or be brought to the surgery because of serious illness and/or infirmity. If you need a home visit and are unable to attend the practice, please telephone the surgery. A clinician may contact you before visiting to ensure that a visit is appropriate or whether the problem can be managed in a different way.

If English isn’t your first language, don’t worry we can help you by arranging an interpreter. If you need an interpreter, please let us know when booking your appointment. We will advise how long it will take for an interpreter to be arranged.

If you are unable to keep your appointment, please let us know as soon as possible so that the interpreter can be cancelled.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

We now have access to additional services in the community that can help you with your healthcare needs. We may refer you to these services, such as:

• Opticians: Primary eye care service
• Pharmacy: Pharmacy First
• Podiatry