Appointments System
At Great Sutton Medical Centre, we use a mixed triage model which allows us to identify the best clinician/appointment for a patients needs in the most timely manner.
Our practice has a number of contact options available, these can be seen on diagram below:
General appointments are 10 minutes long and normally by arrangement. If you have a problem that may take longer, please tell the reception staff when you ring and they can see if they can provide a double appointment for you.
When you call for an appointment, you will be asked to provide a brief description of your problem, this allows us to navigate you to the most suitable team member or service for your needs. If you require a GP assessment, you will be asked for a contact number for the GP to call you, this allows us to resolve a lot of issues on the phone saving you from having to come in, however those needing to be seen face to face will then be brought in.
We are unable to give an exact time for your phone call, but will give you either a morning or afternoon timeslot.
The GP will call you back, triage your request and allocate appointments accordingly.
We endeavour to provide access to either a doctor or a member of the nursing team on the same day you request your appointment.
A number of appointments are bookable in advance if you have special requirements and our receptionists will advise you about this when you call us.
If your condition needs urgent treatment, please tell us when you call
Please note you may ask for a chaperone to be present during any medical examination.
Urgent Appointments
If you feel that you need to be seen urgently on the day, an appointment will be arranged for you with the duty doctor. You may be asked to supply a brief description of the problem as this can help us to book you in with the most relevant clinician. Our reception team is fully trained to navigate our patients to the most suitable resource.
Nurse Appointments
Appointments with practice nurses are bookable up to 3 months in advance.
Telephone Advice
Sometimes we will offer advice from a doctor or nurse over the telephone in response to a call for a home visit or appointment. If advice over the telephone is all you need please leave your number and we will call you back
Urgent advice: Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
–Please complete the form Here
-Call the practice to cancel your appointment: 0151 339 3126
