Appointments

You can contact us using the following methods below for routine issues

• Use PATCHS, this is open Monday – Friday. These are for non-urgent enquires. If your request is urgent please phone the practice on 01244 385553.
• Register on the GP on-line system Patient Access or the NHS App to book an appointment or order your repeat medication. You can also visit the reception desk and speak with a receptionist, Monday to Friday from 8am to 6.30pm. Our doors open at 8am.
• Phone us on 01244 385553 , Monday to Friday from 8am to 6.30pm. Our new phone system will offer you a call-back once you reach position 6 – listen careful to the options. Do not press the call-back option until you are offered it.
• PATIENT CONSENT
• If you are phoning on behalf of someone else they will need to have given their consent to us to add to your medical records in order for us to discuss your care. This could include such things as appointments to be booked, prescription queries and results.

The Additional Roles Reimbursement Scheme (ARRS) provides additional roles to PCNs to create bespoke multi-disciplinary teams. Here are a list of who we have working with us:

• Dave Donlevy – Wellbeing Co-ordinator
• Muhammad Ayaz – Physio
• Susan Gallagher – Dietician
• Pharmacy Team – Clinical Pharmacists and Pharmacy Techs
• Paramedics

If you have been off sick for more than seven days. To request a sick note:

Fill out a sick note request form

phone or visit the surgery from 10am-6pm

If you’ve been off work for seven days or less

If you’re off work sick for seven days or less, your employer should not ask for medical evidence that you’ve been ill. Instead, they can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. We call this self-certification.

Find out more information about sick notes here on the NHS website:

When do I need a fit note? – NHS (www.nhs.uk)

We have a Duty Doctor every day who is available for emergency appointments only.

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or other health professional to help you.

• Phone us on 01244 385553 Monday to Friday from 8am, our new phone system will offer you a call back once you reach position 6 – listen carefully to the options. Do not press the call-back option until you are offered it.
• You can visit the reception desk and speak with a Receptionist, Monday to Friday from 8am to 6.30pm.

There is an urgent Duty Doctor session available every morning and every afternoon until 6pm. Urgent Duty Doctor sessions are for emergency appointments only.