Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
These accounts show you all your repeat medicine and dosage and you can choose the ones you need. Other online service providers are also available.
You can also:
- using the GP online system: AccuRx – this must be completed by the patient online. However, this does not provide a list of your current medications. Our Reception Team are not able to complete this form on your behalf, for patient safety we do not take prescription requests over the telephone.
- use your prescription tear-off slip and put it in the requests box on the ground floor of the medical centre.
We do not take repeat prescription requests over the phone or by email.
How do I find out when my prescription is ready?
To get a live update on your prescriptions request:
- use your NHS App
This will show when your request
- has been approved by your GP and has been sent immediately to your nominated pharmacy.
- is still being reviewed by your GP, still within 2 days of the practice receiving and processing your request on to the clinical system.
- has been rejected for patient safety.
If you do not have access to the NHS App, or alternative application, please wait a minimum of 2 days, from when the practice received your request, before contacting your pharmacy to ask when your prescription will be ready for collection.
Once your request is approved by your GP, your prescription is immediately sent electronically to your nominated pharmacy.
Please do not contact the surgery for an update, unless you have been notified your request has been rejected.
Collecting your prescription
Make sure to leave a minimum of 2 working days to ensure your request is processed in time, and only tick the medications that you need.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you still have questions about your medication:
- fill in our medication query form.
Medication reviews
Anyone on a repeat prescription will need a regular medication review. When you receive a notification on your NHS App or on your tear-off slip, request a ‘Medication Review’ immediately to avoid delays in your medication by filling out the online form.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.