All our staff are bound by strict rules of confidentiality.

Our surgery computer system is registered under the Data Protection Act and strict confidentiality is maintained.

We are keen to hear your views on our service or how our systems may be improved and ask that you use the Friends and Family  questionnaire to let us know how we are doing.

If you are unhappy with any aspect of your dealings with our practice please let us know.

We follow the NHS complaints procedure.

The matter will be fully investigated and you will be kept informed of the outcome.

The practice operates a zero tolerance policy towards violent or abusive patients. Behaviour of this type, towards any member of staff or NHS employee, will result in you being removed from our practice list and may involve us informing the police.