Issues with documents not showing on patient online GP records

We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem with our document manager. We sincerely apologise for any inconvenience this may have caused.

We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.

The practice will have been able to access the letters, so your care will not have been affected during this time.