Due to the increasing numbers of patients requesting their prescription on an urgent basis, the practice has needed to instate an Urgent Prescription Policy.
Please take the time to read the following policy and information, you can then order your medication in the most appropriate way.
Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctors and administration staff time as well as increasing the risk of a medication prescribing error.
Unless a medication is clinically urgent, requests will be processed routinely (over 2 working days). The member of staff you speak to will be able to advise you if your medication can be ordered urgently.
Urgent prescription requests are not requests for medication which have been ordered late as it is the patient’s responsibility to ensure that repeat prescription requests are ordered in time.
Please respect our staff
- Our reception and administrative staff will always follow this policy and they are not authorised to make any exceptions.
- Staff are not allowed to interrupt the on call GP during surgery.
- This policy is put in place to protect our patients and our staff, and we will not tolerate any abuse to or of our staff as they are following policy.
- Abuse of staff in relation to this, or any other, policy may result in you being removed from the Practice list.
- Urgent requests are only authorised for emergency medications that are needed within 24 hours to prevent the patient from becoming seriously ill.
- You can contact 111 out of hours to access a prescription out of hours if you really need to.