Accessible Information Standards

There are five key requirements of the Standard and as a Practice we will:

  1. Ask patients and carers if they have any information or communication needs, and find out how to meet their needs;
  2. Record those needs in a set way;
  3. Highlight the patient’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met;
  4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so;
  5. Make sure that people get information in an accessible way and communication support if they need it wherever we possibly can do.

Here at the Briarwood Medical Centre we will provide all our patients access to information they can understand and offer any support needed if a communication need is highlighted.

As part of NHS England’s communications campaign to raise awareness of the multidisciplinary team working in primary care, a new animated film has been developed to explain the additional roles for multicultural audiences. 

English: https://youtu.be/CT0aB-EORMU

Hindi: https://youtu.be/WWZs6S3itbc

Gujarati: https://youtu.be/Cg9aW2kBQag

Bengali: https://youtu.be/OFTzFS2BY7w

Punjabi: https://youtu.be/rOjn6f05kj0

Polish: https://youtu.be/pbClDSEQ2gc

Romanian: https://youtu.be/nzlomWN4X5o

Somali: https://youtu.be/zts6GcyeQ_A

Languages of the team

There are staff available who speak the following languages should it be your preferred language: 

  • Urdu
  • Hindi
  • Punjabi 
  • Gujarati