Doctors
At present appointments with the doctor are initially a telephone consultation.
The doctor will then arrange a face to face consultation if it is needed.
We have a small number of face to face appointments each day, which can be pre-booked directly. These are intended for those patients who are unable to use the telephone (e.g. those who are deaf)
Urgent Appointments
You must ring the surgery (01204 521574) at 8am if you have an urgent problem, which cannot wait. You must be available to speak to the doctor on the telephone and also to attend the surgery, should this be needed, after speaking to the doctor, at any time during that day. You will need to prioritise your urgent appointment over other events including convenience, work or other commitments.
The doctors are supported by paramedics, to treat urgent problems.
We are unable to offer a choice of clinician, for urgent appointments.
You must provide the receptionist with information regarding the nature of the problem, to allow the doctor to deal with the problem properly.
Non-Urgent Appointments
Other appointments can be booked online or over the phone (01204 521574). When ringing regarding other appointments, we ask that you ring after 10am.
For certain conditions and administrative queries, e.g. prescription requests, sicknotes, letter requests, you can contact the surgery using an online form. We endeavour to respond to these requests within 2 working days; these are not for urgent queries.
You may choose to wait for an appointment with the doctor or your choice, or, if you have no preference, you may chose the next available doctor.
We also have appointments with a practice pharmacist, musculoskeletal practitioner, mental health practitioner and paramedics, who are provided to the surgery by the NHS to offer additional more specialist appointments.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Patients who miss three appointments without letting us know may be removed from the practice list.
Call us on 01204 521574 or use our Online Service to cancel your appointment.