Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- phone 01204 463111, Monday to Friday 8:00 am – 6:00 pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To make an appointment
- phone 01204 463110 between 9 am & 12:30 pm and 1:30 pm & 5pm
- call in at reception
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- in your NHS account (through the NHS website or NHS App)
Appointments are for one person and separate appointments need to be made for each person wishing to see the doctor. If you have a number of things to discuss or feel that your consultation will need extra time, please ask for a double appointment.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Our appointment system
We have a number of types of appointments to try to use the available times in the best way.
We have urgent availability for on the day, some pre-bookable for non-urgent problems and some bookable within a week for reviews for problems that are not urgent but cannot wait until the next routine appointment. We also offer online consultations for routine issues and requests.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Chaperones
During more intimate examinations, the Doctor will ask for a chaperone to be present in the room. This will either be one of the nurses if available, or a member of the admin staff who have been trained. This is intended to protect both the patient and the doctor. Your privacy will be protected at all times. Patients are also welcome to request a chaperone.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
We Will Always See a Sick Child If You Call Us…
We understand that children are very precious and can deteriorate quickly. If you feel your child needs medical attention please contact us straight away. We will always endeavour to see a sick child the same day. If you are not sure what to do you can contact us for GP telephone advice. The Out of Hours Service is also available for advice or consultation if you feel your child is too sick to wait for us to re open. They can be contacted on 0161 763 8940. This number is on our answering machine out of hours if you ring our number – 01204 463111.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please call 01204 463110 or 01204 463111. Cancelled appointments can usually be filled even with short notice. Recurrent failure to attend booked appointments without cancelling them will be looked into by the practice. You can also book and cancel online by visiting registering for Online Access – please see the Online Services link on Quick Links.
To cancel your appointment:
- in your NHS account (through the NHS website or NHS App)
- Please call 01204 463110 or 01204 463111
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. A GP may telephone you first to get more information with regards to this. Please ensure your contact details are up to date with the practice.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.