Urgent appointments
These appointments are for the patients who need medical help urgently .Urgent appointments are for medical emergencies that cannot wait until the next day to be treated.
We try to accommodate the needs of patients to speak with a GP or Nurse on the telephone in urgent medical conditions. The receptionist will take details of your medical emergency and these will be given to the GP if available. The GP will then telephone you back to discuss your symptoms and will assess how urgently you need to be seen. Please make sure that you are free to receive the GP’s call.
Please call us on 01204 856843/01204462233
Routine appointments
These appointments are for the patients who want to see the GP for their routine medical conditions.
Please call us on 01204 856843/01204462233
Book via patient access
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
- We would ask that you cancel your appointment at least 24 hours in advance so that we can offer the appointment to another patient.
- To cancel your appointment:
- use the NHS App or use your NHS account (through the NHS website)
- reply CANCEL to your appointment reminder text message
- phone us on 01204 856843, Monday to Friday from 8am to 6:30pm
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
