Appointments

Urgent appointments

To request an urgent appointment Monday to Friday:

• use our appointment request form, Monday to Friday from 8am to 4pm. We will aim respond within 4 hours during opening times
• phone us on 0161 621 4800, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we will ask the reason for your appointment. Screening of appointment requests in this way directs patients to the right service/practitioner often meaning that patients are seen more quickly than waiting for a GP appointment. It will also ensure that if you do need to see a GP you are booked in with the most appropriate GP for your needs.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note: We do ask that you do not just turn up at surgery at 8.00 am without an appointment, please telephone the receptionist and you will get a call back from a clinician.

If all our phone lines are busy we now offer a call back service, once the call back function has been requested the phone number provided will receive a call back from the surgery, you will then be put back in the queue to speak to one of our receptionists, there may be a delay in being “put through” this is normal so we ask for your patience.

Routine appointments

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 8am to 4pm. We will respond within 4 hours during opening times
• phone us on 0161 621 4800, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

There are surgeries morning and afternoon 5 days per week. Morning surgeries run for a two and half hour period with additional time at the end of surgery for emergencies. These are appointment only surgeries.

Afternoon surgery is again by appointment and runs for a two and a half hour period and these run five afternoons per week.

We offer a one problem one appointment system, if you need additional time in your appointment please let the reception team know however please be prepared that the clinician may not be able to deal with multiple issues and a further appointment may be required.

Extended Access Appointments

Your local GP practices have teamed up to provide extra weekend, morning or evening appointments at practices across East Oldham for their patients.

From 1st October 2022 the service will be available for patients registered at the following practices:

• Saddleworth Medical Practice
• Pennine Medical Centre
• Moorside Medical Practice
• Springfield House
• Lees Medical Practice
• Leesbrook Surgery (7am – 8am Mondays – Fridays)

Additional Appointments are also available for blood tests:

Where & When:

• Springfield House Medical Practice – 275 Huddersfield Road Oldham OL4 2RJ – Tuesday, Wednesdays and Thursdays 18.30-20.40pm and Saturday 9.00am-15.10pm Every three weeks
• Saddleworth Medical Practice, Smithy Ln, Uppermill, Oldham OL3 6AH – Saturday 9.00am-15.10pm Every three weeks
• Pennine Medical Centre, 193 Manchester Rd, Mossley, OL5 9AJ – Saturday 9.00am-15.10pm Every three weeks
• Moorside Medical Practice – 681 Ripponden Road Oldham OL1 4JU – Wednesdays 08.40am – 14.10pm

To book your appointment, please call the surgery on 0161 621 4800, Please note these are pre bookable appointments and need to be arranged by our reception team. An appointment will be offered and blood labels issued which need to be collected prior to your appointment, if you attend your appointment without a blood bag you will unfortunately not be able to be seen by the clinician.

If you are unable to attend your appointment please inform the surgery as the appointment can then be allocated to another patient thank you.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – AccuRx
• phone us on 0161 621 4800, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If possible please try to telephone reception before 11:00 am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

The doctors will often telephone patients before a visit.

Contraceptive Implant Clinic

One of our doctors has recently completed training in fitting and removing contraceptive implants and we will be starting a clinic at the surgery soon.

The contraceptive implant is a small plastic rod that is inserted under local anaesthetic under the skin of the arm, and works as contraception by releasing the hormone progestogen. It works for 3 years before it needs to be replaced and is over 99% effective.

More information can be found on the NHS website:

https://www.nhs.uk/contraception/methods-of-contraception/contraceptive-implant

If you’d like to consider having an implant fitted, please contact reception to make an appointment  with the doctor who will have a discussion with you before arranging a fitting if suitable.