Practice Area
The Practice area covers:Peterson-super-Ely, Danescourt, St. Brides-super-Ely, Riversdale, St. Fagans (North of the railway line), Pentrebane (excluding Pentrebane Drive), Fairwater, Llandaff and Canton, (as far as Cowbridge Road East, Victoria Park Road West and Clive Road along Pencisely Road to Penhill.
Newly moved into Fairwater Health Centre catchment area
If you have moved into the Practice area as detailed on Practice Area above then we can accept you as a new patient.
If you have your NHS card you will be asked by the Receptionist to complete your new address on the card and this will be sent to Business Service Centre, Pontypool to request your medical records from your previous GP.
If you do not have your medical card you will be asked to complete a registration form or you can fill out the form here and bring it to the Practice.
When completing the registration form, please ensure all relevant sections are completed and check it before handing it back to the receptionist. If information is missing, we cannot process your registration and your form will either have to be returned to you to complete or we will have to contact you to fill in the missing information. Link to GMS on line.
You will be asked to complete a New Patient questionnaire in order that we have some information about your present health condition and medication needs before your medical records are transferred to us as this process can take some weeks. This will enable us to get your electronic medical record started with up to date information about you and your medical condition with a face-to-face consultation. If you wish to complete the form in advance, please click here.
When you register, you can express preferences about your care such as what language you would prefer to use, if you would like someone else to be able discuss health matters on your behalf or to have healthcare from a particular GP either generally or for a specific condition. We will endeavour to comply with these preferences, but especially in relation to provision of healthcare preferences it may not always be possible to meet these preferences (emergency situation or unavailability of your preferred GP).
Patient Expectations
Please help us by:
- Treat the staff with courteously as they are trying to help you, but are not always in a position to do so. If this is the case, please do not pressure the staff to get what you want.
- Being on time for your appointment
- Letting us know as far as possible in advance if you need to cancel your appointment. Your appointment could be given to someone else.
- Briefly telling the receptionist the nature of your problem, so you can be given the most appropriate type of appointment. You may be signposted onto other services where appropriate. This will be either instead of or in addition to the services provided by the Practice.
- Telling us if you feel your problem needs urgent attention.
- Telling us if more than one person in your family needs to be seen, so we can give you a longer appointment or book back-to-back appointments.
- Requesting a home visit only if you cannot come to the surgery due to illness or mobility problems and by calling before 11:00.
- Ringing for test results after 2pm.
- Requesting repeat prescriptions in plenty of time before your medication runs out.
- Requesting new sick notes and similar documents in plenty of time before they run out (this includes booking a follow-up appointment with your GP to discuss a continuation sick note).
- Please be aware that your local pharmacy can provide help for and advice for minor ailments such as coughs, runny nose, diarrhoea and headaches.
The Practice takes a zero tolerance approach to any incidents of rude, inappropriate, aggressive or violent behaviour toward any member of staff or patient. If such an incident occurs, you will be warned by a letter from the Partners. If there is a repeat of this behaviour, we will exercise our right to request that you are removed from our patient list. Other behaviour such as being intoxicated in the surgery will similarly not be tolerated.
Please be aware that patients missing appointments causes longer waits for appointments and costs money. If you are unable to attend your appointment, please let us know as soon as possible. Repeated failure to attend appointments will result in a warning letter from the partners and possibly further action.
The Practice adheres to the NHS Wales primary care access standards. This means that we aim to give a prompt response to all communications from patients. Where possible we will try to sort issues in one telephone call. We offer a range of option for patients to make appointments and contact the Practice. We aim to provide patients with the right care, at the right time and in a joined-up way to give continuity of care.