Total number of calls the the surgery
3,167
-575 (3,742)
Number of calls answered within two minutes
3,139
2,271 (868)
Total Number of calls abandoned
1,064
-373 (1,437)
Items issued via prescription
14,924
-770 (14,154)
Referrals made
197
7 (190)
Med3s Issued
97
-43 (140)
Administrative communications issued (Letters/Email)
915
152 (763)
Text Messages Sent and Received
1,611
625 (986)
Total digital requests submitted to practice
915
-84 (999)
Appointments – Total
2,359
-227 (2,586)
Appointments – Seen
2,242
(95%)
(95%)
-191 (2,433)
Appointments – DNA
117
(5%)
(5%)
