Total number of calls the the surgery
3,614
-447 (3,167)
Number of calls answered within two minutes
3,592
453 (3,139)
Total Number of calls abandoned
1,016
-48 (1,064)
Items issued via prescription
14,562
-362 (14,924)
Referrals made
249
52 (197)
Med3s Issued
142
45 (97)
Administrative communications issued (Letters/Email)
972
250 (722)
Text Messages Sent and Received
1,645
34 (1,611)
Total digital requests submitted to practice
1,049
134 (915)
Appointments – Total
2,627
268 (2,359)
Appointments – Seen
2,418
(92%)
(92%)
176 (2,242)
Appointments – DNA
209
(8%)
(8%)
