Total number of calls the the surgery
3,449
-507 (3,956)
Number of calls answered within two minutes
1,334
-246 (1,580)
Total Number of calls abandoned
943
-30 (973)
Items issued via prescription
12,993
-1,693 (14,686)
Referrals made
228
-23 (251)
Med3s Issued
108
-22 (130)
Administrative communications issued (Letters/Email)
1,256
52 (1,204)
Text Messages Sent and Received
424
133 (291)
Total digital requests submitted to practice
845
-123 (968)
Appointments – Total
2,161
-140 (2,301)
Appointments – Seen
2,010
(93.01%)
(93.01%)
-136 (2,146)
Appointments – DNA
151
(6.99%)
(6.99%)
