Appointments

Urgent appointments

To request an urgent appointment for same day (Monday to Friday):

Consultations are available throughout the day

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times
  • phone us on 01509 890747, Monday to Friday from 8am to 6.30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Warning advice: Please Note

Routine consultations are by appointment usually between 8:30am and 6:00pm Monday to Friday with the exception of Thursday when they are usually between 8:30 am and 12:00 midday.

If you need an appointment outside of these times please ask and we will try our best to accommodate you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – AccuRx
  • phone us on 01509 890747, Monday to Friday from 8:30am to 6pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If possible please try to telephone reception before 10:00 if you require a home visit.

Home visits are made to patients who are medically unable to attend the surgery, by arrangement with the Doctor directly.

You can be visited at home by the community nursing team if you are referred by your GP.